Bryanna Jagai
Toronto,ON
Summary
Dedicated to upholding and promoting the policies and practices of my establishment. A customer-oriented, reliable and hardworking individual who works well autonomously or in teams to provide exceptional service to customers. Experience managing day-to-day operations efficiently as well as working closely with coworkers. A professional that thrives in interpersonal and multitasking skills honed in fast-paced, customer-focused environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Swim Instructor
Private
Stouffville, Ontario
06.2022 - Current
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Scheduled private lessons upon request from clients interested in more personalized instruction.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Model
NEXT Model MGMT
Toronto
06.2016 - Current
- Developed relationships with casting agents and photographers who could provide future work opportunities.
- Collaborated with photographers to create poses that best showcased products or concepts while maintaining a professional demeanor.
- Maintained a positive attitude while working long hours under challenging conditions at times.
Actor
BCast Agency
Toronto
06.2017 - 09.2023
- Maintained professionalism on set by arriving early, following directions, and staying focused.
- Expanded network and created a comfortable work environment for peers.
Bartender/Server/Pro-Shop
Bushwood Golf Club
Markham
03.2021 - 11.2022
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and techniques.
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
- Planned and coordinated club social events.
- Coordinated with kitchen staff for efficient food service.
- Managed bar area during stressful, high-volume periods.
Customer Service Cashier
Canadian Tire
Markham
04.2019 - 09.2021
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Issued hunting and fishing licenses to customers.
- Built loyal clientele through friendly interactions and consistency.
Project Coordinator
Morneau Shepell (HR)
07.2019 - 01.2021
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, shredding personal documents, and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Volunteer Coordinator
Unionville Home Society
Unionville
06.2017 - 02.2019
- Created badges for temporary personnel who entered the building on a daily basis.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Planning and running activities for residents.
- Assisted with special projects assigned by management when required.
Test Shopper
Toronto Public Health
Toronto
11.2017 - 11.2018
- Paid attention to details, remembering clothing/descriptions of workers, managers, and bystanders.
- Collaborated with officers in order to create accurate profile.
- Attended court proceedings and provided detail-oriented witness statements.
Volunteer
Markham Stouffville Hospital
Markham
06.2016 - 08.2017
- Greeted visitors at the front desk in a friendly and helpful manner.
- Developed relationships with volunteers through regular communication.
- Supported fundraising efforts by helping coordinate special events.
- Ran art-cart and provided activities for children in pediatric wing.
Education
Bachelor of Arts - Politics And Governance
Toronto Metropolitan University
Toronto, ON05-2025
Bachelor of Arts - Law
Cardiff University
Cardiff, Wales06-2020
High School Diploma -
Blythe Academy
Thornhill, ON06-2018
Pierre Elliott Trudeau High School
Markham, ON06-2017
Skills
- Exceptional customer service and communication skills
- Proficient in musical composition (piano, bass, trumpet, and french horn)
- Time-management abilities and detail-oriented skills
- Adaptable and flexible
- Proficient knowledge of social media and writing tools (X, instagram, photoshop, microsoft, excel, and pages)
- Working well under pressure and in high-stress or demanding situations
- Brand promotion and social media presence
- Skilled problem solver
- Poised and punctual
- Courteous and capable of de-escalating altercations in a swift and professional manner
- Complex and timely problem-solving
- Dedicated to expanding knowledge and learning/applying new skills
Certification
- Smart Serve certified
- Cansell certified
- Certified by Lifesaving Society and AED certified
- Standard First Aid certified
- Bronze Cross certified
- Bilingual certification (French language)
- OSSD certification
- Ontario Scholar certification
- Second degree black belt and former instructor at Northern Karate Schools (NKS Markham)
- Royal Conservatory of Music grade 10 piano certified
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Elementary
Affiliations
- English tutoring and essay writing
- Swim instructor for private lessons
- Competitive diving
- Karate instructor
- Musical composition (piano, bass, trumpet, and french horn)
Timeline
Swim Instructor
Private
06.2022 - Current
Bartender/Server/Pro-Shop
Bushwood Golf Club
03.2021 - 11.2022
Project Coordinator
Morneau Shepell (HR)
07.2019 - 01.2021
Customer Service Cashier
Canadian Tire
04.2019 - 09.2021
Test Shopper
Toronto Public Health
11.2017 - 11.2018
Actor
BCast Agency
06.2017 - 09.2023
Volunteer Coordinator
Unionville Home Society
06.2017 - 02.2019
Model
NEXT Model MGMT
06.2016 - Current
Volunteer
Markham Stouffville Hospital
06.2016 - 08.2017
Bachelor of Arts - Politics And Governance
Toronto Metropolitan University
Bachelor of Arts - Law
Cardiff University
High School Diploma -
Blythe Academy
Pierre Elliott Trudeau High School
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