Bryanna Graham
Mississauga,Canada
Summary
Dynamic server experienced in high-volume, upscale restaurant environments in Toronto. Proven track record of delivering exceptional service, and achieving high net sales. Strong collaboration and attention to detail contribute to outstanding guest experiences and continuous skill development.
Overview
12
12
years of professional experience
Work History
Server
Mademoiselle Raw Bar & Grill
Toronto, Canada
04.2022 - Current
- Selected and trained for three weeks prior to grand opening (May 2022), currently assist in training new servers on daily service standards.
- Demonstrate expert knowledge of menu items, feature menus, ingredients, and preparation methods.
- Maintain immaculate table presentation; importance is given to attention to detail.
- Upsell menu items, premium beverages, and bottle service to enhance the experience and maximize sales.
- Coordinate closely with the management, kitchen, bar, sommeliers, and support staff to ensure seamless service.
- Mise en place
- Routinely manage and multitask a diverse clientele, from four-course dinner service to bottle service.
- Facilitated smooth dining experiences through attentive table service and guest engagement.
- Smile
Server
Taverna Mercatto
Toronto, Ontario
04.2021 - Current
- Deliver exceptional customer service in a fast-paced dining environment.
- Complete menu and ingredient knowledge, and awareness of allergies.
- Collaborated (pooled, teamwork) with other restaurant staff members to ensure efficient operations.
- Participate in regular staff meetings and training sessions to improve service standards with food, wine, and liquor.
Server
Chez Lavelle
Toronto, Canada
03.2021 - 04.2022
- Served VIP and bottle service table reservations, and handled a high volume of customers regularly.
- Memorized the dinner menu, summer patio menu, seasonal cocktail and feature menus.
Server
Mahogany Bar Sheraton Gateway Hotel
Toronto, Canada
03.2015 - 09.2021
- Managed a nine-table section; trained on bar, dining room, in-room service, and club lounge (skilled barista).
- Managed a high volume of guests during peak hours at the airport.
- Handled stressful situations with ease after flight cancellations.
- Multitasked to provide excellent and efficient service.
Server
Milestones
Toronto, Canada
08.2013 - 09.2015
- Complete teamwork while running all drinks, food, and seating guests.
- Demonstrated the ability to maintain a positive and friendly demeanor in a high-volume, fast-paced environment.
- Displayed a strong work ethic, team focus, and commitment to going above and beyond.
Education
Diploma in Early Childhood Education -
Sheridan College
Oakville, ON01.2015
Diploma -
Charles College
Greater Sudbury, ON01.2012
Skills
- Menu knowledge
- Table management and table-side service
- Upselling techniques
- Customer engagement
- POS system proficiency
- Team-first mindset
Training
Auphan/Moneris/Silverware/Clover/Opentable
Timeline
Server
Mademoiselle Raw Bar & Grill
04.2022 - Current
Server
Taverna Mercatto
04.2021 - Current
Server
Chez Lavelle
03.2021 - 04.2022
Server
Mahogany Bar Sheraton Gateway Hotel
03.2015 - 09.2021
Server
Milestones
08.2013 - 09.2015
Diploma in Early Childhood Education -
Sheridan College
Diploma -
Charles College