BRYANNA CROOKS
Brampton
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chick-fil-A
05.2024 - 07.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Summer Camp Volunteer
New Life Covenant Centre
07.2023 - 08.2023
- Company Overview: Local Community Church where their mission is to give back to the community, by providing food, shelter, and clothing to people of the community
- Supervised kids/campers, while they were completing various tasks and activities, e.g
- Colouring, games, reading books
- Assist campers in activities and helped to distribute camp lunches to students during their break
- Collected funds from parents at the end of each day and assisted in contacting parents to pay their funds at the end of the week
- Used my communication skills while working with children as well as parents
- Local Community Church where their mission is to give back to the community, by providing food, shelter, and clothing to people of the community
Retail Associate
Fairweather
02.2023 - 05.2023
- Company Overview: Retail Clothing Store located in Brampton, Ontario, focused on provided clothing which kept up with the latest fashion trends, with new styles arriving weekly
- Worked as a cashier and calculated the money that was made at the end of the day
- Helped to organize the store and made sure the store was clean at the end of everyday
- Engaged with customers and answered questions that they regarding the store and the items that we provide
- Opened new clothing packages and assisted in creating new floor plans every Wednesday
- Used my retail management skills when making sure all packages arrived, as well as working with customers
- Retail Clothing Store located in Brampton, Ontario, focused on provided clothing which kept up with the latest fashion trends, with new styles arriving weekly
Flyer Distribution and Program Volunteer
Zamar Music Academy
01.2022 - 08.2022
- Company Overview: Music Academy whose focus is to give students the opportunity to enhance their music skills
- Distributed flyers to people in the neighbourhood and explained the details about the music programs and activities students would be taking part in
- Used my communication skills when explaining programs and services that the academy offers
- Assisted with music lessons, based around piano, vocal lessons, and the flute
- Arranged activities for students, to ensure that they had both a fun and educational experience
- Music Academy whose focus is to give students the opportunity to enhance their music skills
Education
Social Service Worker Program -
Sheridan College
Brampton, ON08-2025
Skills
- Critical thinking
- Client evaluations
- Knowledge of local services
- Project design and implementation
- Active Listening
- Communication
- Empathy
- Boundary setting
- Basic Knowledge of HTML/CSS
- Proficient in Microsoft Office: Word
- Proficient in Microsoft Office: Excel
- Proficient in Microsoft Office: PowerPoint
- Slate learning software
- Customer service
- CPR training
- Teaching and instruction
- Cash handling accuracy
- Positive attitude
Highlights Of Qualifications And Skills
- 2 years of relevant experience, working in the retail and human services industries.
- Currently enrolled in the Social Service Worker Diploma Program at Sheridan College, graduating 04/25.
- Critical thinking; Client evaluations; Knowledge of local services; Project design and implementation.
- Active Listening; Communication; Empathy; Boundary setting.
- Basic Knowledge of HTML/CSS.
- Proficient in Microsoft Office: Word, Excel, PowerPoint; Slate learning software.
- Clean Criminal Record Check, Clean Vulnerable Sector Check.
Timeline
Front of House Employee
Chick-fil-A
05.2024 - 07.2024
Summer Camp Volunteer
New Life Covenant Centre
07.2023 - 08.2023
Retail Associate
Fairweather
02.2023 - 05.2023
Flyer Distribution and Program Volunteer
Zamar Music Academy
01.2022 - 08.2022
Social Service Worker Program -
Sheridan College
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