Bryan Kieth Duremdes
Burnaby,BC
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified as Asst. Housekeeping Manager offering more than 10 years of hospitality experience. Hands-on Supervisor and PM leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Pan Pacific Hotel Vancouver
09.2023 - Current
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Housekeeping Supervisor
Carnival Cruise Line, Miami Florida
06.2017 - 02.2023
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Housekeeping Attendant
Carnival Cruise Line, Miami Florida
08.2012 - 06.2017
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
Education
Bachelor of Science - Nursing
Iloilo Doctors College
Iloilo City, Philippines2009
Skills
- Task Delegation
- Scheduling Staff
- Staff evaluations
- Cleaning practices
- Chemical Handling
- Customer Service
- Department coordination
- Payroll Administration
- Housekeeping knowledge
- Decision-Making
Languages
English
Full Professional
Timeline
Housekeeping Supervisor
Pan Pacific Hotel Vancouver
09.2023 - Current
Housekeeping Supervisor
Carnival Cruise Line, Miami Florida
06.2017 - 02.2023
Housekeeping Attendant
Carnival Cruise Line, Miami Florida
08.2012 - 06.2017
Bachelor of Science - Nursing
Iloilo Doctors College