Bryan Alvin Perez
Etobicoke,ON
Summary
Experienced with teamwork, communication, and adaptability. Utilizes these skills to support team goals and ensure smooth operations. Track record of contributing to efficient and harmonious work environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ubiquity Global Services
03.2023 - 02.2024
- Attends to customers' needs by answering product and service related queries
- Provides product overview and information about other services and offerings suggesting information about other products and services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Telecommunication Technician
Bazy Trading and Contracting
11.2019 - 11.2022
- Company Overview: Saudi Telecom Company (STC)
- Upgrading and maintaining companies current telecommunications systems.
- Evaluating customers' needs and installing telecommunications systems that best meet those needs.
- Running routine tests on telecommunications systems to ensure that all components are functioning at optimal levels.
- Performing diagnostic testing on problematic telecommunications systems to identify and resolve various technical faults.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Field Telecom Technician
Wuhan Fiberhome Technologies
05.2019 - 10.2019
- Company Overview: Philippine Long Distance Telephone Company (PLDT)
- Performing temporary fixes until extensive repair work can be done at a later date.
- Checking all wiring work done to ensure that there are no exposed cables.
- Ordering replacement components for telecommunications equipment and devices for customers.
- Investigating and resolving customers complaints in a timely manner.
- Provided exceptional customer service through clear communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
Graphic Designer
Freelance
05.2016 - 12.2018
- Engage directly with client representatives and creative directors during project briefs to ensure a unified, client-centered approach to visual solutions
- Make recommendations on updating style guidelines where appropriate
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, brochures, banners, and signs.
Registrar Clerk
AMA University
09.2015 - 03.2016
- Maintain physical and computerized records including student cumulative folders, progress and failure reports, class rosters, schedule changes, and grade books.
- Process new student records, including requesting transcripts and records from other schools, setting up cumulative folder, and entering student data into appropriate databases.
- Coordinate grading process, including processing of scan sheets, verification and correction of grades, and printing and distribution of report cards.
- Provided exceptional customer service to students, addressing inquiries and resolving issues in a timely manner.
- Other duties as assigned
Education
Bachelor of Science - Information Technology
Batangas State University
Philippines04.2015
Skills
- Problem-solving
- Time management
- Workplace adaptability
- Customer focused
- Teamwork and collaboration
- Multitasking and organization
Timeline
Customer Service Representative
Ubiquity Global Services
03.2023 - 02.2024
Telecommunication Technician
Bazy Trading and Contracting
11.2019 - 11.2022
Field Telecom Technician
Wuhan Fiberhome Technologies
05.2019 - 10.2019
Graphic Designer
Freelance
05.2016 - 12.2018
Registrar Clerk
AMA University
09.2015 - 03.2016
Bachelor of Science - Information Technology
Batangas State University
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