Bryanah Del Rosario
Selma
Summary
Dynamic barista with a proven track record at Starbucks, excelling in drink customization and customer service. Recognized for enhancing customer satisfaction through personalized beverage creations and effective teamwork. Skilled in cash handling and multitasking, consistently delivering high-quality service in fast-paced environments. Committed to fostering positive relationships and driving sales.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Selma, CA
08.2024 - Current
- Prepared and served high-quality beverages following established recipes and standards.
- Operated espresso machines and other equipment efficiently to ensure customer satisfaction.
- Maintained cleanliness and organization of work area, adhering to health and safety protocols.
- Assisted customers with product selections, enhancing their overall experience through excellent service.
- Collaborated with team members to manage busy periods effectively, ensuring timely service delivery.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling procedures.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Hostess
Sals Mexican Restaurant
Selma, CA
07.2021 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted in maintaining cleanliness and organization of dining areas.
- Handled guest inquiries and concerns promptly to enhance satisfaction.
- Adapted quickly to changing priorities during peak service hours.
- Learned menu offerings to provide informed recommendations to guests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
High School Diploma -
Selma High School
Selma, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Drink customization
- Espresso preparation
- Latte art
- Up-selling
- FLUENT IN LANGUAGE
- Ordering procedures
- Retail management
- Clear communication
- Multitasking and organization
- Positive and professional
- Espresso machine operations
- Menu design
- Ingredient restocking
- Front counter maintenance
- Opening and closing coordination
- Speedy and efficient
- Coffee brewing
- Calm demeanor
- Customer service
- Reliable and dependable
- Cleaning and sanitizing
- Active listening
- Multitasking
- Flexible schedule
- Relationship building
- Available weekends
- Coffee and tea preparation
- Order preparation
- Stocking supplies and retail products
- Conflict resolution
- Cash register operations
- Excellent communication
- Resolving complaints
Additional Information
A little bit about myself is I’m from a small town and I’ve been working since I was 15, I’m a hard worker who is reliable, patient and someone who gets along really well with others!
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
08.2024 - Current
Hostess
Sals Mexican Restaurant
07.2021 - Current
High School Diploma -
Selma High School