Bryana Valle

Responsibilities include: Providing excellent customer service for our members. Checking them in and scheduling appointments for the Physical Medicine,Pain Management, Physical Therapy and Occupational Therapy departments. Answering phone calls and adjusting schedules to meet deparment and patient needs. Multitasking with different assignments and projects in a high volume department.

I provide and excell at customer service for our members. Treating them the way I would want my family treated if they were to approach someone in a professional enviornment.

I perform the lead reception duties when the lead is out of the office such as filling cancelled appointments, attending meetings with staff and overseeing 6 other receptionists in the physical therapy department. I also train new employees and direct them in the policies and procedures that we have here at Kaiser Permanente.

I am capable of using multiple systems here at Kaiser Permanente such as Health Connect, Trust Commerce, OPAS, Kp.org and I am able to create spreadsheets, provide reports and use adobe, microsoft and apple applications.

Achievements include multiple on the spot recognitions and customer service awards. I have represented my department in leadership and focus groups to better the way Kaiser Permanente runs as an organization.

• Coordinated with facilities to set up surgeries for patients in multiple services.
• Educated patients about surgeries and provided treatment plan documentation.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Checked patients in and out and collected payments.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.