BRYAN TRAN
Sydney,NSW
Summary
Accomplished Operations Manager with a proven track record of enhancing operational efficiency and profitability at Little L Australia. Skilled in fostering continuous learning and development. Nandos Australia achieving a 20% profit increase annually. Expertise in supply chain logistics and staff mentorship, holding a Certificate III in hospitality and a Food Safety Supervisors Course. Demonstrates exceptional leadership and strategic planning abilities.
Overview
34
34
years of professional experience
Work History
Operations Manager
Little L Australia
Sydney, NSW
03.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- P&Ls
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Multi Site Operations .
Operations Manager
Nathan’s Famous Australia
Sydney, NSW
08.2015 - 03.2019
- Developing new business.
- Cultivated a culture of continuous learning and development among staff members, offering professional growth opportunities through ongoing training programs and workshops.
- Coordinated employee schedules, payroll and new hire training.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Optimized supply chain logistics, implementing centralized purchasing and distribution strategies to realize cost savings and improve overall operational efficiency.
- Managed vendor relationships to negotiate favorable pricing and ensure timely delivery of fresh ingredients.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Restaurant Manager
Nandos Blacktown
Sydney, NSW
11.2012 - 04.2014
- Maintained 20% sales increase for 18 months.
- Profit increase by 20% annually.
- Staff number increase of 9 to 45 in 8 months.
- Development of other restaurant manage in 11 company restaurants and franchise restaurants.
Restaurant Manager, Assistant Manager,Crew Chief
McDonald's Pty Limited
Sydney, NSW
01.1991 - 01.2011
- P & Ls Reports.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- OHS
Skills
- Certificate III in hospitality
- McDonald's Training Course
- First Aid Course
- Fork Lift License
- White Card
Timeline
Operations Manager
Little L Australia
03.2019 - Current
Operations Manager
Nathan’s Famous Australia
08.2015 - 03.2019
Restaurant Manager
Nandos Blacktown
11.2012 - 04.2014
Restaurant Manager, Assistant Manager,Crew Chief
McDonald's Pty Limited
01.1991 - 01.2011