BRYAN T. NGUYEN
Garden Grove
Summary
Detail-oriented clerical expert with a strong track record in managing administrative tasks and optimizing office operations. Demonstrates exceptional adaptability to evolving needs while fostering team collaboration and driving results. Proficient in data entry, scheduling, and effective communication, consistently ensuring reliability and adept problem-solving. Dedicated to enhancing organizational efficiency and supporting seamless workflow processes through meticulous documentation management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clerical Coordinator and Telemetry Technician II
Hoag Memorial Hospital Presbyterian
Newport Beach, CA
02.2021 - Current
- Organized patient records and documentation, ensuring accuracy and compliance with healthcare regulations.
- Facilitated communication between departments to streamline workflow and enhance patient safety procedures.
- Monitored incoming correspondence and routed information effectively to appropriate staff members for timely responses.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA guidelines in all interactions.
- Trained new clerical staff on procedures, fostering a collaborative environment focused on quality service delivery.
- Contributed to a positive work environment by maintaining open lines of communication within the team.
- Supported departmental goals by preparing regular progress reports highlighting achievements, challenges, and opportunities for growth.
- Ensured compliance with company policies and procedures through regular audits and employee training sessions.
- Facilitated timely completion of projects by coordinating cross-functional teams and tracking progress against milestones.
- Fostered collaboration within the team by organizing regular meetings and facilitating open discussions on projects, challenges, and successes.
Sales Associate
Converse
Garden Grove, CA
08.2017 - 02.2021
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Interacted professionally with customers, informing individuals of sales promotions, and driving product interest.
- Consistently organized and restocked display racks to keep the store ready for customer needs.
Front Desk Sales Associate
Great Wolf Lodge
Garden Grove, CA
02.2017 - 08.2017
- Contacted guests to review booking details and validate authenticity prior to coordinating preference-based room reservation and housekeeping activities.
- Reviewed early bookings with incomplete payments and followed-up with customers to resolve outstanding balances before service provision.
- Engaged hotel visitors to build rapport and recommended products that improved accommodation experience.
- Coordinated responses to guest needs by working with housekeeping, room service, and maintenance.
- Managed guest reservations and room assignments.
Cashier
Home Depot
Garden Grove, CA
06.2016 - 01.2017
- Adhered to all cash handling policies and procedures.
- Assisted customers with locating items, answering questions, and providing direction and service.
- Solved complaints by customers and issued credits for returned merchandise.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Returned non-purchased products to shelves and performed general merchandising functions.
Education
Bachelor of Science - Biology
California State University Dominguez Hills
Carson, CA06-2020
High School Diploma - undefined
Garden Grove Highschool
Garden Grove, CA06-2016
Skills
- Written and verbal communication
- Motivation
- Time Management
- Collaboration
- Strategic Thinker
- Adaptability
- Verbal communication
- Training coordination
- Positive attitude
- Customer service
- Prioritizing work
- Office management
- Medical terminology
- Resourceful
Certification
- BLS, CPR certified; American Red Cross
- ECG & Pharmacology – Basic Arrhythmia Recognition Training (BART); Palm Desert Resuscitation Education LLC
Timeline
Clerical Coordinator and Telemetry Technician II
Hoag Memorial Hospital Presbyterian
02.2021 - Current
Sales Associate
Converse
08.2017 - 02.2021
Front Desk Sales Associate
Great Wolf Lodge
02.2017 - 08.2017
Cashier
Home Depot
06.2016 - 01.2017
High School Diploma - undefined
Garden Grove Highschool
Bachelor of Science - Biology
California State University Dominguez Hills