Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Bryan Tero

Summary

Dynamic professional with a proven track record at Hypertec, excelling in hardware troubleshooting and customer service. Leveraged problem-solving skills to enhance ticket support systems, significantly improving service delivery. Demonstrated effective communication, managing high call volumes with attention to detail. Skilled in project management and conflict resolution, consistently contributing to continuous improvement and team success.

Overview

12
12
years of professional experience

Work History

Call Center Hardware Agent

Hypertec
Saint-Laurent, Canada
11.2022 - Current
  • Ticket support system management.
  • Document management.
  • Assisted customers with inquiries, complaints, and technical issues.
  • Utilized CRM software to track and document all customer interactions accurately.
  • Contributed to the development of a knowledge base to address frequently asked questions.
  • Collaborated with team members to share best practices, and improve service delivery.
  • Demonstrated excellent communication skills when interacting with diverse customers.
  • Adapted quickly to changes in policies, procedures, or product offerings.
  • Gathered and verified the required customer information for tracking purposes.
  • Managed time effectively to handle high call volumes, and minimize customer wait times.
  • Attention to detail.
  • Continuous improvement.

Barista

Starbucks
L'Ile Perrot, Quebec
11.2012 - 12.2022
  • Prepared and served coffee, espresso drinks, blended coffees, or teas.
  • Participated in coffee-tasting sessions to enhance product knowledge and quality control.
  • Performed routine cleaning tasks, including sweeping, mopping, and dusting.
  • Addressed and resolved customer concerns and complaints.
  • Managed inventory near the checkout area, restocking items as necessary.
  • Operated cash registers, processed payments, including cash, credit cards, and gift vouchers.
  • Trained new employees on the proper use of cash register systems and company procedures regarding payment processing.

Education

DEP - Information Systems and Technology

Pearson Electrotechnology Centre
11.2022

DEP - Auto Mechanics

West Island Career Centre
Pierrefonds
06.2016

Skills

  • Problem-solving
  • Hardware troubleshooting
  • Customer service
  • Project management
  • Conflict resolution
  • Effective Communication Skills

Languages

English
Native/ Bilingual
French
Professional

Accomplishments

  • Awesome Award

This certificate is awarded to Bryan Tero for your stellar performance in being awesome.

Timeline

Call Center Hardware Agent

Hypertec
11.2022 - Current

Barista

Starbucks
11.2012 - 12.2022

DEP - Information Systems and Technology

Pearson Electrotechnology Centre

DEP - Auto Mechanics

West Island Career Centre

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Bryan Tero