Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoraya Rodriguez

Hollister

Summary

Dedicated optician with a proven track record at Your Eyes Image, excelling in customer service and critical thinking. Expertly calibrated eyewear for perfect fit while ensuring prescription accuracy, resulting in high customer satisfaction. Proficient in data entry and complaint handling, consistently resolving issues to enhance patient experiences.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Optician

Your Eyes Image
02.2005 - 01.2015
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

Education

Associate of Arts - General Studies

Gavilan College
Gilroy, CA

No Degree - Esthetician

Academy For Salon Professionals
Santa Clara, CA
07-2012

General Studies

San Benito High School
Hollister
06-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Scheduling
  • Follow-up skills
  • Call management
  • Microsoft PowerPoint
  • Reading comprehension
  • Medical billing management

Timeline

Optician

Your Eyes Image
02.2005 - 01.2015

Associate of Arts - General Studies

Gavilan College

No Degree - Esthetician

Academy For Salon Professionals

General Studies

San Benito High School
Zoraya Rodriguez