Bryan Rodriguez
Ottawa,Ontario
Summary
Accomplished Customer Service Representative with a track record of enhancing customer satisfaction at VR Adventures Zone. Well versed in complaint resolution and post-production editing, consistently delivering high-quality service. Achieved significant improvements in customer relations through a high-energy, professional approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VR Adventures Zone
Ottawa, Ontario
06.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining a calm, friendly attitude.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Video Editor
Song Collab Studio
Ottawa, Ontario
06.2022 - 09.2022
- Edited raw footage into cohesive narratives using Adobe Premiere Pro.
- Adjusted timing elements within scenes to create continuity between shots.
- Edited video by adding graphics, titles, audio and special effects.
Education
High School Diploma -
Immaculata High School
Ottawa, ON06-2021
Some College (No Degree) - Design Foundations
Algonquin College
Ottawa, ONSkills
- Customer service
- Complaint resolution
- Researching
- Positive and professional
- High-energy attitude
- Hospitality and accommodation
- Post-production video editing
- Researching
Affiliations
- Sketching
- Tennis
- Alto saxophone
- Video games
Accomplishments
- Grit Award
- Honor roll
- Tennis trophies
References
References available upon request.
Timeline
Customer Service Representative
VR Adventures Zone
06.2023 - Current
Video Editor
Song Collab Studio
06.2022 - 09.2022
High School Diploma -
Immaculata High School
Some College (No Degree) - Design Foundations
Algonquin College
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