BRYAN QUIJADA
Edmonton,AB
Summary
Detail-oriented hospitality professional with over 10 years of expertise in hotel operations and team coordination. Skilled in optimizing workflows, managing multiple tasks, and ensuring high-quality service standards. Strong track record in maintaining efficient operations and achieving exceptional guest satisfaction. Proficient in overseeing maintenance and cleanliness to meet luxury hospitality standards. Adept at fostering collaboration, improving team performance, and driving operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Housekeeping Specialist
Fairmont Hotel Macdonald
05.2023 - Current
- Perform routine cleaning tasks to maintain cleanliness and hygiene in guest rooms, public areas, and back-of-house spaces
- Ensure timely delivery of all guest requests and restock linens, towels, and amenities as needed
- Organize storage areas, including linen closets and room attendant trolleys, to maintain proper inventory
- Assist room attendants with room preparation by stripping linens, making beds, and providing turndown service
- Adhere to safety protocols and collaborate with team members to achieve operational goals and enhance guest satisfaction.
- Covered turndown and minibar shifts when required.
Engineering Office Coordinator
The H Dubai
10.2018 - 07.2022
- Acted as a sustainability champion, facilitating successful annual audits and Green Globe/Green Key certification for four years
- Served as the administrative link between hotel departments, ensuring timely and accurate information flow
- Managed scheduling and supervised a team of 18 staff members to ensure smooth operations
- Maintained the Director of Engineering's calendar, scheduling appointments and meetings efficiently
- Monitored Annual Maintenance Contracts, prepared Profit & Loss justifications, and uploaded health and safety data to the Dubai Municipality portal
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Housekeeping Coordinator
The H Dubai
02.2015 - 10.2018
- Prepared daily room cleaning worksheets and section allocations for attendants
- Supervised a team of 35, ensuring proper scheduling, vacation planning, and staff coordination
- Managed inventory control through weekly and monthly supply audits and cost tracking
- Developed corrective action plans to enhance guest satisfaction and collaborated with departments to ensure accurate room status
- Compiled monthly reports, including payroll, cost control summaries, and budget reviews, to support operational efficiency
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
Housekeeping Attendant
The H Dubai
10.2013 - 01.2015
- Cleaned and maintained guest rooms, ensuring high standards of cleanliness and hygiene
- Replenished linens, towels, and amenities, ensuring availability and quality
- Reported maintenance issues and damages to the appropriate departments for timely resolution
- Ensured compliance with safety and sanitation standards to maintain a safe environment for guests
- Collaborated with team members to meet daily operational goals and guest satisfaction targets
Education
Diploma - Hospitality Management
Northern Alberta Institute of Technology
Edmonton, AB06.2024
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
Manila, Philippines05.2013
Skills
- OPERA/OPERA Cloud
- HotSOS
- HotLYNC
- Green Key
- Green Globe
- Excellent Written and Oral Communication
- Highly Organized
- Staff training
- Multitasking
- Attention to Detail
- Highly Efficient
- Time Management
- Quality Assurance
- Luxury Hospitality Standards
Accomplishments
- Employee of the Month, Fairmont Hotel Macdonald, 06/01/24, Recognized for exceptional service and contribution to team success.
- Employee of the Month, The H Hotel, 04/01/19, Awarded for outstanding performance and dedication.
- Sustainability Initiatives, Played a key role in maintaining Green Globe and Green Key certifications through sustainability initiatives, supporting the hotel's environmental goals.
- Team Leadership, Led and supervised a team of 18 staff members, improving department productivity and guest satisfaction scores through effective training and motivation.
Timeline
Housekeeping Specialist
Fairmont Hotel Macdonald
05.2023 - Current
Engineering Office Coordinator
The H Dubai
10.2018 - 07.2022
Housekeeping Coordinator
The H Dubai
02.2015 - 10.2018
Housekeeping Attendant
The H Dubai
10.2013 - 01.2015
Diploma - Hospitality Management
Northern Alberta Institute of Technology
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
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