Shannon Hansey
Nanaimo,BC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Oxy Liquor Express-Peninsula Coop
07.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Oxy Pub
06.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Used cash registers and credit card machines to cash out customers.
Waitress
Palace Hotel
04.2021 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Housekeeper
Coast Bastion Hotel
03.2018 - 03.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
MC College
Winnipeg, MB06.2026
No Degree - Nail Technician
MC College
Winnipeg, MB06.2006
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
English
Native or Bilingual
Certification
WHIMIS Training Certificate - 09/01/2024
Serving It Right Certificate (Responsible Service BC) - 09/15/2020
Timeline
Sales Associate
Oxy Liquor Express-Peninsula Coop
07.2023 - 04.2024
Waitress
Oxy Pub
06.2022 - 06.2023
Waitress
Palace Hotel
04.2021 - 05.2022
Housekeeper
Coast Bastion Hotel
03.2018 - 03.2021
High School Diploma -
MC College
No Degree - Nail Technician
MC College
WHIMIS Training Certificate - 09/01/2024
Serving It Right Certificate (Responsible Service BC) - 09/15/2020
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