Bryan Norris
Kingston,ON
Summary
Knowledgeable professional with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
RVM Coordinator
Securitas Calgary
03.2009 - 01.2018
- Company Overview: (403) 273-0337
- I was responsible, for maintaining a fleet of mobile surveillance platforms
- I had to arrange all maintenance, installations and customer support
- I also had to maintain several fixed DVR solutions
- I provided support to the video monitoring center, and trained its staff
- I also was responsible for maintaining customer accounts, including all billing and collections
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Training and Support Coordinator
Skyway Security – Digital Management Solutions - Netvision
12.2005 - 12.2008
- In my 3 years service, I was initially hired as a Network Admin
- In this roll I managed 24 Microsoft work stations and several Microsoft servers 2003
- I was also responsible as the primary support contact for customers and staff
- In my final two years I have helped the company in developing several new products, and supporting them both in the field and office
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Coordinated meetings and events for internal and external groups.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Scheduled appointments and meetings for director and 3-member team.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
Precast Concrete Laborer
Anchor Concrete
03.2005 - 12.2005
- Company Overview: Kingston, Ont (613) 546-6686
- Responsible for preparing molds, filling molds, and emptying molds
- Light welding, rebar and concrete cutting
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Ensured proper curing techniques were applied to optimize concrete strength and durability over time.
- Supported efficient material handling by organizing supplies and staging them at appropriate locations on the job site.
- Interpreted blueprints and diagrams to determine project dimensions and requirements.
- Prevented job site accidents by adhering to established safety protocols during all phases of construction operations.
- Demonstrated adaptability in working with diverse materials ranging from traditional Portland cement-based mixes to specialized products like epoxy resins or fiber-reinforced polymers.
- Achieved smooth finishes on concrete surfaces, utilizing trowels and hand tools.
- Increased project durability by applying sealants and waterproofing to concrete surfaces.
- Improved safety on job site with rigorous adherence to OSHA standards and protocols.
- Improved project completion rate by effectively removing old concrete and preparing sites for new pours.
- Measured and marked areas for deploying concrete.
- Prepared and placed concrete to create sidewalks, driveways, or patios.
- Applied sealers or waterproofing to concrete as required by project.
- Completed physically demanding tasks such as lifting up to 60 pounds to move job materials.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Set wood and other forming materials to prepare for concrete pours.
- Demolished and repaired old concrete surfaces.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Assisted with concrete mixing, following instructions for proper ratios of cement, sand and water.
Computer Tech
The Computer Doctor
01.2005 - 10.2005
- Company Overview: Athens, Ont
- (613) 924-0652
- As a technician I provide end user customer support
- Build new and refurbished computers as per customer requests
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Customer Service Support Agent
Stream International
10.2004 - 12.2004
- Company Overview: Belleville, Ont
- (613) 961-5434
- As a CSS agent I was required to offer support for broadband Internet service, including specific firewall and anti-virus packages, and email using Outlook Express
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Provided exceptional service by consistently exceeding performance metrics, contributing to the overall success of the support team.
- Utilized CRM software efficiently to manage contacts, track case history, and schedule future touchpoints as needed.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
- Reduced wait times for callers by implementing effective call routing strategies based on availability or expertise within the team.
- Maintained detailed records of customer interactions, tracking progress toward resolution and documenting any necessary follow-up actions.
Computer Tech
Sanicomp Computers
10.2002 - 10.2004
- Company Overview: Gananoque, Ont
- (613) 382-8895
- As the main technician I provide end user customer support
- Build new and refurbished computers as per customer requests
- Also I am responsible for researching new technologies and applying them to our business model
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Det Commander
Reserve Electronic Warfare Squadron
02.1992 - 02.1996
- Company Overview: CFB Kingston Ontario & Fort York Toronto
- Responsible for maintaining a communications station
- Managing food, lodgings, and pay for four people during extended periods of time, with little or no supervision
- Also to serve as a team member in the collection and analysis of intelligence
- CFB Kingston Ontario & Fort York Toronto
- Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the equipment.
- Improved crew morale with effective leadership techniques that fostered teamwork while addressing individual needs or concerns promptly.
- Checked for spills and other pollutants to communicate findings to staff.
Computer Tech
Summit Computers
10.1995 - 01.1996
- Company Overview: Bath Rd
- Kingston, Ont
- As a co-op placement, I provided service and support for customers
- Also while employed by Summit Computers I learned about inventory control, and learned about the larger component suppliers in Ontario
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Radio College Canada
01-1995
Skills
- CCTV
- Access Controls
- Broadband ISP Support
- Framing
- Roofing
- Siding
- Concrete Finishing
- Retaining Walls
- Precast
- Repointing
- Cultured Stone
- Plumbing
- Drywall
- Handyman Services
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Project coordination
- Discretion and confidentiality
- Schedule coordination
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Process improvement
- Staff management
- Meeting coordination
- Event planning
- Schedule management
- Administrative leadership
- Database management
- Regulatory compliance
- Staff supervision
- Information collection
- Report writing
- Accounts reconciliation
- Business administration
- Negotiation
- Time management
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Reference
George Kynigos, Cherish Monument & Urns, (613) 329-0339
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Certification
- Financial Risk Manager (FRM) – Global Association of Risk Professionals.
- Certified Ethical Hacker (CEH)- EC-Council.
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
- Certified Information Systems Security Professional (CISSP) - International Information System Security Certification Consortium.
- CompTIA Security+ Certification – Computing Technology Industry Association.
- Cisco Certified Network Associate (CCNA)
- CompTIA Certification +A
- First Aid Certification
Timeline
RVM Coordinator
Securitas Calgary
03.2009 - 01.2018
Training and Support Coordinator
Skyway Security – Digital Management Solutions - Netvision
12.2005 - 12.2008
Precast Concrete Laborer
Anchor Concrete
03.2005 - 12.2005
Computer Tech
The Computer Doctor
01.2005 - 10.2005
Customer Service Support Agent
Stream International
10.2004 - 12.2004
Computer Tech
Sanicomp Computers
10.2002 - 10.2004
Computer Tech
Summit Computers
10.1995 - 01.1996
Det Commander
Reserve Electronic Warfare Squadron
02.1992 - 02.1996
Bachelor of Science - Electrical, Electronics And Communications Engineering
Radio College Canada
Similar Profiles
Alexander LawrenceAlexander Lawrence
Compliance Specialist at City of Calgary - Calgary Police ServiceCompliance Specialist at City of Calgary - Calgary Police Service
ARUN THULASEEDHARAN NAIRARUN THULASEEDHARAN NAIR
Research Associate at University of Calgary, Calgary, AlbertaResearch Associate at University of Calgary, Calgary, Alberta
Afrida FaizaAfrida Faiza
Graduate Teaching Assistant at University of Calgary, Calgary, AlbertaGraduate Teaching Assistant at University of Calgary, Calgary, Alberta
Alyssa BowlesAlyssa Bowles
Server at The Shady Restaurant and PubServer at The Shady Restaurant and Pub
Joonhan KimJoonhan Kim
RND A-Head Start Program Student Leader at RND Mathletes Under School Math TeacherRND A-Head Start Program Student Leader at RND Mathletes Under School Math Teacher