Bryan Nacor
Edmonton,AB
Summary
Hardworking employee enthusiastic about learning the hospitality field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Service Associate
Makati Shangri-la
2016.11 - 2019.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Unloaded, loaded and stocked merchandise.
- Responded to customer calls and emails to answer questions about products and services.
Co-Op Trainee
Sakura Japanese Restaurant
2015.11 - 2016.03
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Housekeeping Attendant
The Balesin Island Club
2015.11 - 2016.03
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Front Desk Doorman
The Balesin Island Club
2015.11 - 2016.03
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Associate of Science - Hospitality Management
Northern Alberta Institute of Technology
Edmonton, AB05.2025
Bachelor of Science - Hotel And Restaurant Management
Treston International College
Metro Manila, Philippines05.2016
Skills
- Organize Food Service
- Food and Beverage Area Setup
- Greeting and Directing
- Issue Resolution
- Concierge Services
- Guest Experience Management
Timeline
Service Associate
Makati Shangri-la
2016.11 - 2019.08
Co-Op Trainee
Sakura Japanese Restaurant
2015.11 - 2016.03
Housekeeping Attendant
The Balesin Island Club
2015.11 - 2016.03
Front Desk Doorman
The Balesin Island Club
2015.11 - 2016.03
Associate of Science - Hospitality Management
Northern Alberta Institute of Technology
Bachelor of Science - Hotel And Restaurant Management
Treston International College
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