Bryan Martinez
Moreno Valley
Summary
Versatile and achievement-oriented professional with a background at Complete Coach Works, adept in engine repairs and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating hand tool proficiency and exceptional teamwork. Achieved significant improvements in repair project outcomes and efficiency.
Overview
6
6
years of professional experience
Work History
Mechanic Helper
Complete Coach Works
06.2023 - Current
- Preserved shop equipment functionality through proper usage, cleaning, maintenance checks, and reporting any malfunctions promptly.
- Helped body specialist with paint prep by sanding, grinding and taping vehicles.
- Participated in regular staff meetings to discuss ongoing projects, areas for improvement, and upcoming priorities within the workshop setting.
- Contributed to the positive reputation of the business by providing timely updates on repair progress and maintaining professional, courteous interactions with customers.
- Traveled to various locations to obtain parts and components from vendors and salvage operations.
- Gained hands-on experience in various automotive systems through direct involvement in diverse repair projects led by senior mechanics.
- Maintained accurate records of completed repairs, ensuring proper documentation for future reference.
- Assisted lead mechanic in completing complex repair projects for improved customer satisfaction.
- Provided diagnostic support, generating reports on results for manager.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Maintained detailed installation records for customer and company use.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
Part Sales Manager / Commercial Sales
Autozone
01.2021 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
Forklift Operator
Amazon
12.2020 - 01.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Shift Leader
Taco Bell
06.2020 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Roofer
More Roofing
06.2019 - 06.2020
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA05.2020
Skills
- Power tool operation
- Hand tool proficiency
- Computer skills
- Parts replacement
- Engine repair
- Heavy lifting
- Suspension systems
- Filter replacement
- Brake system service
- Maintenance
- Air conditioning service
- Fluid checks
- Axle service
- Transmission service
- Battery testing
- Diesel engines
- Engine repairs
- Small engine repair
- Teamwork
- Time management
- Hand and power tools
- Multitasking
- Reliability
Accomplishments
Quickly Moved on to a Management position in the customer service field for both retail jobs i’ve been in
Traveled to san francisco and virginia for a total of 4 months to repair Buses
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mechanic Helper
Complete Coach Works
06.2023 - Current
Part Sales Manager / Commercial Sales
Autozone
01.2021 - 06.2023
Forklift Operator
Amazon
12.2020 - 01.2021
Shift Leader
Taco Bell
06.2020 - 12.2020
Roofer
More Roofing
06.2019 - 06.2020
High School Diploma -
Valley View High School
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