Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Luna

Oxnard

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

6
6
years of professional experience

Work History

Postmates Fleet Driver

06.2020 - Current
  • Competitive and Trend Analysis
  • Partnership Marketing
  • Internet and E-mail Marketing
  • Marketing Techniques
  • Event planning and execution, Demonstrated self-reliance by meeting and exceeding workflow needs
  • Delivered Food to customer locations
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Improved customer satisfaction by finding creative solutions to problems
  • Contacted customers prior to delivery to coordinate delivery times
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 20%.

Parts Warehouse Person /Inventory Manager

Velocity Truck Center
05.2022 - 10.2023
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Developed and managed daily operating procedures for drivers and warehouse employees.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Collaborated with manufacturing and supply chain management.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Signaled workers to discharge, dump or level materials.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Completed cycle counts and monthly inventory.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Night Cook

Pizza Hut
01.2025 - 03.2025
  • Demonstrated versatility in cooking styles by preparing various types of cuisine for themed events or special occasions.
  • Assisted in menu planning by researching current food trends and suggesting creative dishes that appealed to diverse tastes.
  • Prepared high-quality meals for large groups of customers in a timely manner, reducing wait times and increasing customer satisfaction.
  • Enhance overall dining experience by consistently producing visually appealing plates that met high standards of presentation.
  • Efficiently managed multiple orders simultaneously while maintaining attention to detail and accuracy in plating presentations.
  • Managed inventory levels by ordering necessary ingredients and supplies, minimizing food waste and controlling costs.
  • Adhered to strict dietary restrictions for guests with allergies or specific needs, providing customized meal options without compromising taste or quality.
  • Collaborated with other cooks and kitchen staff to ensure smooth operations during busy shifts.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Dollar General Assistant Manager

Dollar General
10.2023 - 01.2024
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Supported customer service efforts when needed addressing concerns or requests professionally.
  • Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
  • Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
  • Facilitated training sessions for new employees, promoting a positive onboarding experience and fostering teamwork within the organization.
  • Monitored and tracked budgets and expenses.

Graveyard Associate

Maverik
06.2023 - 09.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Dollar General Store Manager

Dollar General
01.2023 - 04.2023
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

Brand Ambassador

FNX Brand Ambassador
03.2020 - 11.2022
  • Took high-quality photographs of products and conducted marketing to support social media campaigns
  • Promoted products using social media outlets, including Facebook, Instagram and Snapchat
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Collaborated with others to discuss new business opportunities
  • Determined opportunities and maximized sales within specific market by staying current on industry trends.

Lead Sales Associate Keyholder

Dollar General
11.2021 - 06.2022
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Handled cash register operations and customer transactions to process payments.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Processed and stocked merchandise in accordance with store standards.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.

Marketing Manager Intern

Mzanimated Entertainment
05.2019 - 10.2020
  • Conducted market research to rationalize category and segment opportunities.
  • Directed market planning and research to identify new business opportunities
  • Researched market competitors to identify potential new products and service opportunities
  • Strengthened program outreach by managing marketing communications, public relations to maximize branding initiatives
  • Mentored marketing personnel on best practices and protocol to maximize productivity.

Education

High School Diploma - undefined

Santa Clara High School
Santa Clara, CA

Skills

  • Tractor-trailer driving
  • Lifts up to 160 pounds
  • Cargo handling
  • Route management
  • Planning and coordination
  • Campaign Management
  • Operations Planning
  • Database Documentation
  • Freight Handling
  • Shipping and Receiving
  • Forklift Operation
  • Hazardous Material Tracking
  • Material Shelving
  • Reporting
  • Heavy Lifting
  • Manage Storage Operations
  • Outgoing Shipments Oversight
  • Disposal Management
  • Order Picking and Processing
  • Incoming Shipments Review
  • Leadership
  • Verbal and Written Communication
  • Operational Efficiency and Safety
  • Material Handling
  • Pulling Parts
  • Facility Maintenance
  • Conflict Resolution

Timeline

Night Cook

Pizza Hut
01.2025 - 03.2025

Dollar General Assistant Manager

Dollar General
10.2023 - 01.2024

Graveyard Associate

Maverik
06.2023 - 09.2023

Dollar General Store Manager

Dollar General
01.2023 - 04.2023

Parts Warehouse Person /Inventory Manager

Velocity Truck Center
05.2022 - 10.2023

Lead Sales Associate Keyholder

Dollar General
11.2021 - 06.2022

Postmates Fleet Driver

06.2020 - Current

Brand Ambassador

FNX Brand Ambassador
03.2020 - 11.2022

Marketing Manager Intern

Mzanimated Entertainment
05.2019 - 10.2020

High School Diploma - undefined

Santa Clara High School

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Bryan Luna