Bryan Lothman
Prince Albert,SK
Summary
Dynamic Head Bartender with a proven track record at Rock & Iron, excelling in staff training and customer service. Cultivated loyal clientele through attentive service and effective communication, while ensuring accurate cash handling and inventory management. Recognized for enhancing team performance and creating a welcoming atmosphere that boosted repeat business.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Head Bartender
Rock & Iron (PAG&CC)
04.2007 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Priddis Greens Golf and Country Club
05.2002 - 10.2006
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender Shift Manager
Coronet Hotel
07.1995 - 02.2000
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Education
High School Diploma -
Carlton Comprehensive High School
Prince Albert, SK06.1985
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Customer service
- Retaining information
- Team leadership
- Outgoing personality
- Complex Problem-solving
- Clear and effective communication
Timeline
Head Bartender
Rock & Iron (PAG&CC)
04.2007 - Current
Bartender
Priddis Greens Golf and Country Club
05.2002 - 10.2006
Bartender Shift Manager
Coronet Hotel
07.1995 - 02.2000
High School Diploma -
Carlton Comprehensive High School
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