Bryan Lin
Toronto,Canada
Summary
Dynamic and creative professional driven by an unwavering passion for digital initiatives, specializing in talent management, sales growth, and brand visibility within forward-thinking environments to foster engagement with potential customers and clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
BMW Toronto
Toronto, ON
10.2023 - 07.2025
- Evaluated and managed new strategic business opportunities.
- Scheduled meetings with potential clients to discuss their needs and present solutions.
- Conducted follow-up phone calls to prospective clients to assist sales team with meeting deadlines and exceeding goals.
- Managed customer inquiries regarding products and services offered in a timely manner.
- Produced internal reports to assist managers in identifying areas of success and forecasting areas for growth.
- Ensured compliance with relevant regulations when conducting business operations.
- Maintained customer database, ensuring prospective clients are accurately entered and follow ups are scheduled.
- Managed scheduling for customer service representatives effectively.
- Coordinated with departments to ensure optimal coverage and response times.
- Addressed customer inquiries regarding service availability and appointment settings.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Receptionist/Facility Maintenance Staff
University of Toronto
Toronto, Canada
10.2021 - 01.2022
- Greeted guests and customers to Goldring Varsity Centre, ensuring that all felt welcomed when coming to work out or play sports.
- Facility maintenance at Goldring Athletic Centre and the Varsity Pavilion at the University of Toronto, St. George Campus.
- Assisting gym duties, such as cleaning up gym equipment and ensuring the safety of everyone utilizing gym equipment.
- Assisted in the lifting of heavy equipment to facilitate university gameday events and cleaned up weight room.
Barista
Starbucks
Toronto, Canada
10.2019 - 12.2019
- Developed and implemented a personalized beverage recommendation system, resulting in a 20% increase in upselling and customer satisfaction.
- Maintained an organized and efficient workspace, consistently exceeding company standards by serving an average of 100 customers per hour with minimal wait times.
Travel Promotional Marketing Manager
Taipei City Government
Taipei, Taiwan
06.2018 - 07.2018
- Supported the promotional activities for the Taipei City Government website in English for foreign visitors to access information on various cultural and travel events in Taipei.
- Organized and executed a comprehensive marketing campaign targeting foreign visitors, resulting in a 20% increase in website traffic and engagement.
- Managed a team of 5 tourism professionals, allocating resources efficiently to ensure seamless operation and delivery of high-quality services to visitors.
- Implemented data-driven strategies to optimize the user experience on the website, resulting in a decrease in bounce rate by 15% and an increase in average session duration by 25%.
Education
BA - Political Science/History
University of Toronto
St. George, Canada06.2023
Skills
- Skilled collaborator
- Rapid and adaptive
- Quick learner
- Flexible
- Friendly, positive attitude
- Organizational skills
- Solution-oriented professional
- Self-motivation
- Active listener
- MS Suite (Excel, Word, Outlook)
- Customer service
- Competitive
- Critical thinking
- Team management
- Team player
- Team building
- Project management
- Leadership
- High achiever
- Customer relationship management
Leadership Experience
AIESEC in Toronto, Toronto, ON, Vice President of Talent Management & Acquisition, 01/22, 12/22, Developed and executed a comprehensive leadership training program for over 30 young millennials in AIESEC, resulting in an increase in overall leadership effectiveness., Implemented a performance evaluation system to assess the impact of talent development initiatives, resulting in a 20% improvement in participant satisfaction scores., Led the recruitment and onboarding process for a team of 10 talent managers, leading to a decrease in turnover rate by 15% and ensuring the implementation of talent development strategies.
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Spanish
Limited
Certification
- G Class Drivers License
Accomplishments
- Vice President of Talent Management & Acquisition at AIESEC in Toronto
Affiliations
- Ontario Ethics Bowl
- High School Varsity Rugby member 2017-2019
- Secretary at Myanmar Service Club 2017-2019
Timeline
Business Development Coordinator
BMW Toronto
10.2023 - 07.2025
Receptionist/Facility Maintenance Staff
University of Toronto
10.2021 - 01.2022
Barista
Starbucks
10.2019 - 12.2019
Travel Promotional Marketing Manager
Taipei City Government
06.2018 - 07.2018
BA - Political Science/History
University of Toronto
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