Bryan Letkemann
St. Thomas,ON
Summary
Innovative HR professional with expertise in recruitment and selection, job evaluation, compensation, workforce planning, project management, employee engagement and conflict resolution.
Possesses excellent communication, problem-solving and organizational skills and enjoy collaborating with diverse groups of people.
Overview
14
14
years of professional experience
Work History
Recruitment and Compensation Advisor
London Health Sciences Centre
07.2022 - Current
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Advised departments on job evaluation, data analytics, internal policies and ensuring pay equity was achieved
- Partner with Hospital Leadership to guide a strategic approach to recruitment and compensation utilizing job evaluation, compensation designation, market research, job evaluation and workforce planning to meet objectives.
- Well versed in corporate policies and union collective agreements (ie. UNIFOR, COPE, OPSEU etc.)
- Attend and participate meetings and investigations resulting from union grievances
- Managed risk effectively by closely monitoring department portfolios and ensuring that best practices are followed
- Streamlined communication processes, ensuring leaders are updated on ongoing recruitment strategies and projects. This was achieved via data analysis, reporting and communication via Microsoft Teams, e-mail and phone.
- Participated in networking events to expand professional connections and attract new clientele.
- Contributed insights during team meetings aimed at optimizing the department's internal policies and procedures
- In August 2023, I was designated the Advisor in Charge of the OneChart Recruitment Project. This initiative requires LHSC to hire over 100 people in the next 2-3 years.
- Worked with High-Level Leadership to develop recruitment strategy, conduct bi-weekly meetings and create a Media Strategy to ensure the highest number of qualified applicants were reached
Board of Directors – Human Resources Committee
Western Day Care Centre
12.2021 - 08.2023
- Attend Monthly Board of Directors Meetings
- Contribute to Human Resources Committee discussions and policy updates/changes.
- Reviewed organizational structure regularly, identifying opportunities for improvement in efficiency and effectiveness.
- Developed innovative approaches to problem-solving, leveraging resources and driving results.
- Recruited, developed and retained excellent faculty to meet organizational goals.
Screening Site Lead
LHSC
09.2020 - 07.2022
- One of seven site leads overseeing 140+ screeners
- Displayed exemplary interpersonal skills and carried out numerous HR duties
- Designated 'Recruitment Lead' working with recruitment team to source and interview candidates for Entrance Control Officer roles
- In constant communication with clinical areas to partner on policy and procedures
- Responsible for managing 30+ screeners at University Hospital and oversaw onboarding and training completion initiatives
- Instrumental in rolling out the Badge Tap process for staff screening entrances
- Held training sessions for screeners and worked with them to ensure full knowledge and understanding of policies and procedures
- Worked with co-site lead at UH to effectively 'shut down' University Hospital during outbreaks in December and ensured that all staff were supported and informed.
Customer Service Representative
Edpro Energy Inc.
09.2016 - 09.2020
- Responsible for managing geographical accounts along with Associate Dealer
- Displayed exemplary customer service and social skills and oversaw guest complaints
- Responsible for Accounts Receivable
- Certified in First Aid and CPR
- Attend Health & Safety meetings and ensuring all documentation is updated and organized
- Conduct Health & Safety inspections throughout the office as well as ordering first aid supplies.
Sales Manager
Hampton Inn by Hilton
06.2015 - 09.2016
- Formulates all sales policies, practices and procedures
- Responsible for creating effective advertising in consultation with General Manager
- Educate Front Desk staff in sales strategies and policies
- Responsible for all group bookings (Weddings, sports teams, tours, leisure travel)
- Assist in the development of the annual marketing plan and budget
- Demonstrated clear, concise written and verbal communication skills
- Demonstrated strong organizational and excellent time management skills.
Rooms Division Manager
TownePlace Suites by Marriott
10.2014 - 06.2015
- Participated in extensive conversion of property from Travelodge to TownePlace Suites by Marriott
- Oversaw 25-30 staff members
- Displayed exemplary customer service and social skills and oversaw guest complaints
- Responsible for Accounts Receivable as well as cash balancing and bank deposits
- Responsible for learning and upholding brand standards as well as policies and procedures
- Held Front Office and Housekeeping briefings to introduce new standards and review policies and procedures
- Experience with ADP – training and implementing.
Acting Front Office Manager
Hampton Inn by Hilton
07.2014 - 10.2014
- All duties performed by Guest Services Supervisor
- Directly responsible for nine Guest Service Agents
- Creating a weekly schedule
- Upholding brand standards as well as policies and procedures
- Ensuring a high Average Daily Rate
- Displaying exemplary customer service and social skills.
Guest Services Supervisor
Hampton Inn by Hilton
09.2013 - 07.2014
- Certified in First Aid and CPR
- Responsible for completion of payroll bi-weekly
- Nominated for Spirit of Hampton Award for Excellence in Customer Service
- Responsible for bank deposits, cash floats and accounts receivable
- Co-manage front desk staff
- Responsible for creating staff incentives and guest appreciation programs
- Responsible for hotel during absence of General Manager, Sales Manager and Front Office Manager during a weeklong conference.
Guest Service Agent
Hampton Inn by Hilton
07.2010 - 09.2013
- Recognized as Employee of the Year (2011)
- Responsible for working independently as well as with a team
- Required to use one's own judgment, confidence and knowledge of property
- Improved skills including: public relations, problem solving and leadership
- Certified Health & Safety worker's representative
- Responsible for the creation and management of Health & Safety Committee.
Education
Ontario College Diploma - Business - Human Resources
Fanshawe College
London, Ontario01.2020
Ontario Secondary School Diploma -
Sir Wilfrid Laurier S. S
London, Ontario06.2005
Skills
- Recruitment and Selection
- Job Evaluation
- Project management
- Conflict Resolution
- Presentations & Public Speaking
- Employee Relations
- Strategic Planning
- Compensation Structuring
- Policy Interpretation
- Organizational Development
References
Available upon request.
Languages
English
Native or Bilingual
Timeline
Recruitment and Compensation Advisor
London Health Sciences Centre
07.2022 - Current
Board of Directors – Human Resources Committee
Western Day Care Centre
12.2021 - 08.2023
Screening Site Lead
LHSC
09.2020 - 07.2022
Customer Service Representative
Edpro Energy Inc.
09.2016 - 09.2020
Sales Manager
Hampton Inn by Hilton
06.2015 - 09.2016
Rooms Division Manager
TownePlace Suites by Marriott
10.2014 - 06.2015
Acting Front Office Manager
Hampton Inn by Hilton
07.2014 - 10.2014
Guest Services Supervisor
Hampton Inn by Hilton
09.2013 - 07.2014
Guest Service Agent
Hampton Inn by Hilton
07.2010 - 09.2013
Ontario College Diploma - Business - Human Resources
Fanshawe College
Ontario Secondary School Diploma -
Sir Wilfrid Laurier S. S
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