Bryan Lenar

I actively monitored social media channels, trends, and the competitive landscape to recommend solutions that strengthened our capabilities and campaigns. By fostering a positive work environment, I encouraged collaboration, innovation, and professional growth. I scheduled and conducted client meetings to uncover opportunities, drive value, and meet billability targets, creating data-driven analyses to support campaign recommendations. Building strong partnerships with key stakeholders within client organizations, I incorporated digital and social strategies into programs to support client objectives. Additionally, I identified new business opportunities through market research, networking events, and industry conferences, acting as the primary point of contact for all client communications regarding project updates or issues.

• Presented campaign results and insights to clients clearly and concisely.
• Evaluated the competitive landscape to create targeted messaging strategies.
• Ensured timely delivery of projects by managing internal resources and external partners.
• Presented accurate forecast funnels of identified and proposed opportunities to leadership to meet or exceed sales quotas.
• Monitored campaign performance, analyzed data, and made optimization recommendations.
• Managed and maintained client relationships to ensure satisfaction and retention.
• Cultivated strategic relationships with decision-makers to acquire additional business.
• Developed and implemented actions to create cross-selling opportunities and increase customer spending.
• Coordinated cross-functional teams to execute integrated marketing campaigns across multiple channels.
• Mentored and supervised account management team members, providing guidance and support.

I communicated with clients to build strong connections and improve account strategies, defining their needs and business requirements to meet and exceed expectations. Managing my assigned sales territory, I achieved and surpassed sales goals and account acquisition objectives. I documented account changes and customer data using relevant software tools, gathering information from customers to analyze, interpret, and address their needs. By executing sales campaigns and closing sales, I consistently met quotas. I also handled client questions, concerns, and escalations to meet contractual expectations and maintain client relationships. Coordinating with internal departments like finance and operations, I effectively addressed client issues.

• Established relationships with existing clients while developing strategies to build new clientele.
• Participated in sales presentations and negotiations alongside senior sales representatives.
• Maintained up-to-date knowledge of evolving product offerings through continuous learning initiatives.
• Used data and analytics to identify trends and make keen observations.

I supervised and guided employees to achieve company objectives, consistently reviewing financial numbers to optimize results and enhance guest experience. By preparing schedules and assignments, I met both short- and long-term business demands, overseeing the execution of opening and closing procedures to the desired standard. I cross-trained staff in secondary roles to expand operational diversity and enforced safety procedures, ensuring compliance. Monitoring employee performance allowed me to identify knowledge gaps and provide targeted training.

• Planned and executed strategies to increase business and drive profit growth.
• Organized training for new team members and routine retraining for established employees.
• Delivered excellence in guest service and quality control, aligning with the company mission.
• Conducted performance reviews and hired, trained, and mentored new employees.
• Implemented new technology solutions to streamline workflows and improve efficiency.

I consistently exceeded sales objectives by capturing new leads and customers, staying up to date on current offerings and company processes. I investigated and resolved customer issues to improve satisfaction, determining their needs through sales calls and face-to-face meetings. By overcoming objections with successful product demonstrations and persuasive communication, I provided continued customer support even after closing sales. Additionally, I accurately reported on sales transactions and expenses, responding quickly to customer concerns or requests within target timeframes.

• Advised customers on various financing options.
• Analyzed market trends to identify potential sales opportunities.
• Continuously updated product knowledge by attending training sessions and workshops.
• Collaborated with the marketing team to create promotional materials for products and services.

I directed and monitored sales activities, ensuring effective management of administrative staff. I determined promotional needs and calculated budgets accordingly, maintaining supply quality by enforcing procurement policies and procedures. By streamlining business functions and advising partners on policies and operating procedures, I enhanced overall operational efficiency.

• Led and supervised administrative staff, ensuring smooth sales operations.
• Assessed promotional needs and accurately calculated budgets.
• Enforced procurement policies to maintain high supply quality.
• Advised partners on policies and operating procedures to streamline business functions.

I supported operational objectives and daily tasks through resourceful problem-solving and effective management of challenges. I participated in the development of program and process improvements and maintained robust tracking and reporting systems to keep senior leadership informed of business trends. Additionally, I assisted in planning events, promotions, and special projects related to operations.

• Resourcefully solved problems and managed daily operational challenges.
• Contributed to the development of program and process improvements.
• Maintained comprehensive tracking and reporting systems for senior leadership.
• Assisted in planning events, promotions, and special projects.