Bryan Kobara
Soquel
Summary
Dynamic professional with extensive experience at Santa Cruz Subaru, excelling in rental operations management and customer account management. Proven track record of enhancing customer satisfaction scores and growing rental fleet utilization. Skilled in payment processing and fostering strong client relationships, ensuring operational excellence and safety in vehicle inspections.
Overview
15
15
years of professional experience
Work History
Accounting Department/Used Car Manager/ Rental Fleet Manager
Santa Cruz Subaru
Santa Cruz
07.2023 - Current
- Prepare all previous day transactions from all employees taking payments in an Excel spread sheet run totals from along with any refunds
- Oversee the Cash Schedules for customer pay and keep up to date in the 30/60/90/90+ days
- Oversee the 3rd Party Company Schedules for payments and debits in the 30/60/90/90+days
- Oversee Sublet Schedule
- Manage all rental operations from costs, to price setting, controlling damaged units and back-end costs for all rentals
- Scheduled all technician trainings along with travel arrangements
- Set up corporate accounts with hotels for technicians to stay overnight for training
- Performed Used Car manager duties dealing with multiple accounts for body work including dents, paint, windshield, wheel repairs
- Maintained all online information for all used cars to be put on the website for sale
- Coordinating with all whole accounts to take pictures and removal of used cars for auction
- Technologies: Dealer Built, Cox Automotive, Tru-video communications and Clover Payment system
Service Advisor
HELLO SUBARU OF TEMECULA
Temecula
02.2021 - 03.2023
- Wrote up customers concerns and maintenance requests
- Updated customers with the status of their vehicle
- Recommended work to be performed based on customer concerns
- Recommended work to be done as preventative maintenance
- Recommended work to be done to keep vehicle safe while on the road
- Updated customers if parts needed to be ordered and estimated time of arrival
- Provided an estimate of the cost of repairs or work recommended
- Put together estimates for customer on work that was a need, things that could wait until next visit and lastly a list that could be performed later
- Cashiered customers and set up next visit
- Answered any questions customers may have
- Technologies: PBS dealership software, CDK business systems, True Video Communications and Google Docs
Express Service Manager/Rental Department Manager
SANTA CRUZ SUBARU
Santa Cruz
09.2013 - 12.2020
- Oversaw daily operations of dealership’s Express Service Department with responsibilities including:
- Kept a customer service score above 900 for Express Service Advisor (corporate average 800)
- Managed the express service technicians and prepared them to be promoted as a main shop technician
- Grew rental fleet from 6 vehicles to 35 total from 2013 to 2020 at Subaru
- Kept at utilization percentage of over 90% at Santa Cruz Subaru
- Managed used cars and certified preowned vehicles for safety inspections.
- Technologies: CDK Business Services, Google Docs, Dealer built Business Services
Assistant Manager
ENTERPRISE RENT-A-CAR
San Jose Airport
11.2010 - 09.2013
- Promoted to Assistant Manager in December 2012
- Obtained an average of 92 customer services (national average was 82)
- Trained employees on customer service, sales and daily operations of the office and satellite
- Set up new accounts for rental services for body shops and Car Dealerships
- Set up fleet services for a Business to Businesses (Hotels and Resorts)
- Maintained relationships with old and new accounts making sure needs and expectations were met including all Resorts, Hotels, Dealerships and Body Shops.
- Gold Sales Award November 2012 Top Performer Bay Area out of 265 employees from San Francisco down to Monterey (includes average daily rate of rental, upsell amount per rental contract, sales percentage of coverage for vehicle and percentage of pre-paid gas sold per repair order)
- Quickly summarize complex information with bullet points, compelling data, or even interesting facts.
- Technologies: Enterprise rental software 1.0, 2.0 and airport software they have now changed to tablets and different software.
Education
Bachelor of Business Administration -
SAN DIEGO CHRISTIAN COLLEGE
San Diego, CA01.2010
Skills
- Payment processing
- Rental operations management
- Vehicle safety inspection
- Customer account management
- Online vehicle listing
- Customer relationship management
Timeline
Accounting Department/Used Car Manager/ Rental Fleet Manager
Santa Cruz Subaru
07.2023 - Current
Service Advisor
HELLO SUBARU OF TEMECULA
02.2021 - 03.2023
Express Service Manager/Rental Department Manager
SANTA CRUZ SUBARU
09.2013 - 12.2020
Assistant Manager
ENTERPRISE RENT-A-CAR
11.2010 - 09.2013
Bachelor of Business Administration -
SAN DIEGO CHRISTIAN COLLEGE