Bryan Gutierrez
Huntington Park
Summary
Customer-focused professional with extensive experience in delivering exceptional service and managing multiple tasks in fast-paced settings. Known for adaptability and resilience, consistently achieving positive outcomes under pressure. Fast learner, skilled in quickly mastering new tools and processes to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Driver
CNS Delivery
Los Angeles
10.2023 - Current
- Ensured on-time delivery of goods and services, maintaining high-quality standards.
- Delivered packages to designated locations within specified time frames, ensuring customer satisfaction.
- Adhered to all traffic laws and regulations while operating company vehicles.
- Maintained logs of mileage, fuel usage, and delivery schedules to support efficient route planning.
- Recorded daily mileage and fuel consumption to maintain accurate operational data.
Food Runner/Busser/Waiter
Society Kitchen
Santa Monica
09.2021 - 09.2023
- Promptly delivered food to tables, ensuring accuracy and presentation.
- Collaborated with kitchen staff for timely food orders and service coordination.
- Assisted servers by refilling beverages and clearing empty dishes to ensure smooth service flow.
- Maintained cleanliness and organization of dining area and service stations to enhance guest experience.
- Set up tables between patrons to minimize wait times.
- Sanitized work areas throughout shift, ensuring a hygienic environment for guests and staff.
- Trained new staff on food running procedures and company standards.
- Prepared checks, itemizing total meal costs and taxes accurately.
Delivery Driver
T-force Enterprise
10.2020 - 12.2021
- Delivered packages efficiently and safely to various locations daily.
- Transported items promptly, minimizing risk of damage or loss.
- Verified deliveries against shipping instructions, guaranteeing accuracy and customer satisfaction.
- Maintained accurate delivery and vehicle inspection logs, ensuring accountability and safety.
- Ensured adherence to traffic regulations and company safety policies, promoting a safe driving environment.
- Loaded, secured, and unloaded cargo while adhering to weight limits and safety standards.
- Assisted in training new drivers on best delivery practices.
- Completed all delivery-associated paperwork accurately and on time.
Club leader
Woodcraft Rangers
Los Angeles
02.2020 - 09.2020
- Developed and facilitated educational programs emphasizing teamwork and leadership skills.
- Executed outdoor activities that fostered teamwork and social skills among youth participants in diverse environments.
- Cultivated a supportive environment promoting personal growth and development for participants and staff.
- Delivered presentations on academic topics, enhancing students' understanding while providing tailored assistance with assignments.
Sales Associate
Footlocker
Huntington Park
04.2019 - 07.2019
- Guided customers in selecting footwear and apparel that met their specific needs, enhancing overall shopping satisfaction.
- Executed sales transactions efficiently using point-of-sale systems, contributing to smooth operational flow.
- Addressed customer inquiries and complaints with professionalism and empathy, ensuring positive resolution and fostering loyalty.
- Greeted customers, delivering exceptional service throughout their shopping experience.
- Trained new associates on store policies and effective customer service techniques.
- Conducted inventory checks to maintain accurate stock levels and organization.
- Restocked shelves to maintain inventory levels.
Waiter
Aeirloom Bakery
Toluca Lake
04.2016 - 09.2018
- Delivered exceptional customer service in fast-paced bakery environment.
- Delivered food and fulfilled additional guest requests to ensure a positive dining experience.
- Processed customer orders accurately to support smooth service flow.
- Recommended bakery items to elevate guest experience.
- Maintained in-depth knowledge of menu items and preparation methods to assist guests effectively.
- Maintained cleanliness of dining area, including chairs, tables, and floors.
Education
OSHA 10 Certification -
San Marcos, CA01.2026
OSHA 30 Certification -
San Marcos, CA01.2026
Lean Six Sigma Yellow Belt -
San Marcos, CA01.2026
Associate degree -
Santa Monica College
Santa Monica, CA12-2024
High School diploma -
San Antonio High School
Huntington Park, CA06.2019
Skills
- BLS certification
- POS operation
- Coffee brewing expertise
- Mathematics proficiency
- Adaptability
- Problem solving
- Team collaboration
- Effective communication
- Bilingual communication
- Organizational skills
- Work ethic
- Active listening
Timeline
Driver
CNS Delivery
10.2023 - Current
Food Runner/Busser/Waiter
Society Kitchen
09.2021 - 09.2023
Delivery Driver
T-force Enterprise
10.2020 - 12.2021
Club leader
Woodcraft Rangers
02.2020 - 09.2020
Sales Associate
Footlocker
04.2019 - 07.2019
Waiter
Aeirloom Bakery
04.2016 - 09.2018
OSHA 10 Certification -
OSHA 30 Certification -
Lean Six Sigma Yellow Belt -
Associate degree -
Santa Monica College
High School diploma -
San Antonio High School