Bryan Guido

• Collaborated with treatment providers to ensure access to appropriate resources for probationers.
• Assisted in the development of new policies and procedures for the Probation Department, contributing to overall efficiency improvements.
• Evaluated program effectiveness regularly, making recommendations for continuous improvement efforts based on data analysis.
• Maintained accurate case records, enabling efficient tracking of progress and timely reporting to courts.

• Observed residents for compliance and behavior issues.
• Conducted thorough pre-sentence investigations, providing comprehensive reports for informed sentencing decisions.
• Contributed to a reduction in recidivism rates by closely monitoring probationer activities and intervening when necessary.

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Monitored student classroom and outdoors activities to promote student safety.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Worked as part of collaborative team to address changing needs of children and families.

• Improved client communication skills through the use of evidence-based practices and techniques.
• Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
• Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
• Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.

• Developed intervention plans based on established guidelines and individual needs.
• Met with teachers to establish goals for students in intervention program.
• Helped students build skills to navigate typical academic and social situations.
• Created visual aids and social stories to assist students in understanding and managing their emotions and actions.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Supported treatment goals through data monitoring and reporting.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
• Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
• Established welcoming atmosphere by greeting each guest warmly.
• Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.

• Prepared and served food while maintaining service efficiency.
• Delivered high-quality customer service during high-volume hours.
• Provided counter service and assisted with inventory restocking.