Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bryan Gagne

Marathon,Ontario

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Circle K
07.2023 - Current
  • Managed merchandise displays within the convenience store area; driving impulse purchases from visitors.
  • Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
  • Maintained clean and orderly work station.
  • Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
  • Ensured compliance with tobacco regulations by verifying customer age for restricted products.

Acting Manager/ 1st Keyholder

Bargain Shop
12.2020 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Daily counts of lottery and handled cash floats and bank deposit

Tax Professional

H&R Block Canada
01.2020 - 05.2021
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Contacted CRA or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Customer Service Representative

Pizza Hut
01.2015 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Honour Bachelor of Commerce in Business - Business

Lakehead University
Lakehead University
2019

Skills

  • Store operations
  • Inventory Control
  • Visual Merchandising
  • Loss Prevention
  • Staff recruitment
  • Deposit Preparation
  • Scheduling
  • Goal Setting
  • Customer Relations
  • Delegation
  • Payroll Administration and Timekeeping
  • Budget Control
  • Performance Evaluations

Languages

French
Professional Working
English
Full Professional

Certification

  • First Aid/CPR
  • Basic Life Support Course through St. John's Ambulance
  • G Class Driver's Licence

Timeline

Customer Service Representative

Circle K
07.2023 - Current

Acting Manager/ 1st Keyholder

Bargain Shop
12.2020 - 06.2024

Tax Professional

H&R Block Canada
01.2020 - 05.2021

Customer Service Representative

Pizza Hut
01.2015 - 02.2020

Honour Bachelor of Commerce in Business - Business

Lakehead University

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Bryan Gagne