Bryan M. Freeman
Chula Vista
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2026
2026
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Callaway Golf
Carlsbad
05.2016 - 09.2025
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges according to company policies.
- Educated customers on product features and benefits during interactions.
- Handled high call volumes while ensuring quality service is maintained.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Associate & Fitter
The Golfmart ( Del Mar & Encintas )
San Diego
01.2007 - 10.2019
- Maintained inventory levels and organized merchandise displays.
- Processed sales transactions using point-of-sale systems.
- Educated customers on product features and benefits.
- Responded to customer inquiries and resolved issues .
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting .
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Tested newly installed systems for functionality prior to use.
Security Supervisor
Barwest
San Diego
04.2007 - 10.2012
- Supervised security team to ensure safety protocols .
- Collaborated with local law enforcement to enhance security measures.
- Implemented access control procedures for restricted areas and events.
- Responded promptly to incidents and coordinated resolutions with management.
- Developed comprehensive reports on security incidents for review meetings.
- Established positive relationships with patrons to foster a secure environment.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Ensured all security equipment was maintained and fully operational.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Maintained radio equipment and training of how to use during shifts.
- Interviewed and hired security personnel with strong skill sets and expertise.
Sales Associate
Polar Golf
San Diego
01.2005 - 01.2007
- Assisted customers in selecting golf equipment and apparel.
- Maintained organized and visually appealing merchandise displays.
- Processed sales transactions efficiently using point-of-sale systems.
Shipping and Receiving Clerk
The Navy Exchange
San Diego
02.2003 - 01.2005
- Processed incoming shipments and verified contents against packing lists.
- Organized inventory in designated storage areas for easy access.
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained accurate records of inventory levels and shipments received.
- Implemented safety protocols to ensure a secure working environment.
- Coordinated with vendors to resolve shipping discrepancies or delays.
- Operated computers to access information related to shipping activities.
Volunteer Firefighter
Bearville Fire Dept
Blackshear
05.2000 - 01.2003
- Responded to emergency calls and provided immediate assistance to affected individuals.
- Operated firefighting equipment and tools during emergency response situations.
- Participated in regular training sessions to enhance firefighting skills and safety protocols.
Stocker
Walls IGA
Blackshear
06.1999 - 01.2003
- Stocked shelves with merchandise to maintain organized displays.
- Assisted customers in locating products throughout the store.
- Monitored inventory levels and reported restocking needs to management.
Security Supervisor
Barwest - Pacific Beach
San Diego
Education
Pierce County High School
Blackshear, GASome College (No Degree) - Media & Performing Arts
Savannah College of Art And Design
Savannah, GASkills
- Order processing
- Customer education
- Complaint resolution
- Problem solving
- Effective communication
- Stress management
- Relationship building
- Positive and professional
- Call management
- Multi-line telephone operations
- Problem-solving
- Hospitality and accommodation
- Calm demeanor
- Call escalation
- Prioritization
- Call center procedures
- Brand representation
- Retail sales customer service
- Typing proficiency
- Complaint handling
- Professional telephone demeanor
Affiliations
- Firearms Safety & Performance
- Golf
- Fishing
- Gardening
- Grilling
- Reading & Research
- Downtime with friends & family
Certification
- California CCWP
- Arizona “Non-Resident” CCWP
- Global Entry Clearance
- Ham Radio License ( KN6TUW )
Accomplishments
- Callaway Golf Retail Sales Hall of Fame Award ( 2017 , 2018 , 2019 )
- Callaway Golf Master Club Fitter
- SAG Eligible
References
References available upon request.
Timeline
Customer Service Representative
Callaway Golf
05.2016 - 09.2025
Security Supervisor
Barwest
04.2007 - 10.2012
Sales Associate & Fitter
The Golfmart ( Del Mar & Encintas )
01.2007 - 10.2019
Sales Associate
Polar Golf
01.2005 - 01.2007
Shipping and Receiving Clerk
The Navy Exchange
02.2003 - 01.2005
Volunteer Firefighter
Bearville Fire Dept
05.2000 - 01.2003
Stocker
Walls IGA
06.1999 - 01.2003
Security Supervisor
Barwest - Pacific Beach
Pierce County High School
Some College (No Degree) - Media & Performing Arts
Savannah College of Art And Design