Bryan Drouin
Brantford,ON
Summary
Accomplished Retail Store Manager with a proven track record at Channel Control Merchants, excelling in customer satisfaction and staff development. Skilled in coaching and mentoring, with a keen focus on retail operations and problem-solving. Successfully enhanced team performance and inventory management, leading to significant improvements in shopping experience and operational efficiency.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Channel Control Merchants
2013.08 - 2024.06
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
High School Diploma -
Huron Park Secondary School
Woodstock, ON06.1998
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Coaching and Mentoring
- Accurate money handling
- Sales Leadership
- Staff Management
- Budget Administration
Languages
English
Professional Working
Timeline
Retail Store Manager
Channel Control Merchants
2013.08 - 2024.06
High School Diploma -
Huron Park Secondary School
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