Summary
Overview
Work History
Education
Skills
Timeline
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Bryan De Mercurio

Lafayette

Summary

Dynamic and personable professional with a proven track record of delivering exceptional customer service. Known for fostering positive interactions, driving repeat business, and cultivating a loyal customer following. Skilled in navigating challenging situations strategically and adept at seizing opportunities for growth within a high-performing organization. Seeking to leverage customer-centric approach and sales acumen in a market-leading company with potential for career advancement.

Overview

8
8
years of professional experience

Work History

Pressman

Mercurio Brothers Printing
10.2024 - Current
  • Maintained a safe work environment by adhering to established safety procedures and guidelines.
  • Collaborated with team members to ensure timely completion of high-quality print jobs.
  • Delivered exceptional customer satisfaction through adherence to project specifications and deadlines.
  • Reduced production downtime by effectively troubleshooting and resolving press issues.

Server

Big Horn Tavern
07.2021 - 09.2024
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Managed billing, payments, and cash accurately 100% of the time
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and help foster repeat business
  • Replenished food items and other supplies.
  • Worked and communicated well with other servers to turn tables at peak efficiency

Wash Attendant

Lil’ Bear Car Wash
02.2018 - 08.2019
  • Received cash and credit payments from customers, gave back balance and maintained accounts of payments received on a daily basis
  • Increased sales by upselling and recommending services and products to customers by 6%
  • Evaluated vehicles’ exterior ahead of car wash service to ascertain and relay all issues to customers and team members

Outside Services

Contra Costa Country Club
06.2017 - 12.2017
  • Evaluated systems according to predetermined checklists and noted issues
  • Served all member needs and maintenance of the club house
  • Completed routine tasks such as cleaning golf carts, over watching the driving range, and shuttling members contributing to higher member renewal rates

Education

Bachelor of Science - Business Management

University of Nevada
Reno, NV
12.2021

Skills

  • Communication and Interpersonal skills
  • Problem Resolution
  • Strong Work Ethic
  • Customer Service
  • Conscientious and Detail Oriented
  • Team Cooperation

Timeline

Pressman

Mercurio Brothers Printing
10.2024 - Current

Server

Big Horn Tavern
07.2021 - 09.2024

Wash Attendant

Lil’ Bear Car Wash
02.2018 - 08.2019

Outside Services

Contra Costa Country Club
06.2017 - 12.2017

Bachelor of Science - Business Management

University of Nevada

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Bryan De Mercurio