BRYAN CUNJAMALAY
790 Westwood Street, Coquitlam,BC
Summary
Service-oriented with more than 15 years of experience in both managerial and customer service. Strategic and analytical with motivational leadership style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE FACILITATOR
PALADIN AIRPORT SECURITY SERVICES
Richmond, British Columbia
03.2025 - Current
- Ensures effective bilingual communication throughout the screening process
- Knowledge of the CATSA Standard Operating Procedures.
- Guide and escorts passenger accordingly for screening or Family Special Needs to facilitate a smooth transition.
- Provides specialized support for passengers traveling with sacred or spiritual items
- Ensures passengers with mobility aids or medical devices receive appropriate screening and support.
- Collaborate with screen officers and management to ensure quality service.
- Assist passengers with repacking their belongings if needed.
MACHINE OPERATOR
POLYCHLOR PLASTICS
Coquitlam, British Columbia
09.2024 - 02.2025
- Operates extrusion machines
- Quality check
- Changing and testing of mold.
- Work collaboratively with supervisor and follow instruction.
Warehouse Associate
SUMMIT TOOLS
Burnaby, British Columbia
08.2024 - 09.2024
- Splitting and buildup of tools.
- Preparing and handling of merchandising.
- Replenish of stock
- Delivery to customer ensuring right product is delivered.
Sales and Operations Manager
METEX TRADING CO LTD & KN Manufacturing Co ltd
PORT LOUIS, MAURITIUS
04.2019 - 07.2024
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Resolving unique and recurring complaints, promoting loyalty and enhancing operations.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Plan and organized from factory production request to meet sales target.
- Meeting with major contractors and clients.
- Follow up of production and staff in factory.
Mediator
AMICA NEL MONDO
TARANTO, ITALY
06.2017 - 03.2019
- Led interviews and collected evidence for African immigrants arriving in Italy.
- Applied deep understanding of relevant immigrants and their needs according to the law.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established professional lines of communication, supporting individual interests.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Sales Representative Team Leader
METEX TRADING CO LTD
PORT LOUIS, MAURITIUS
01.2011 - 04.2017
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Expanded customer base and boosted profit within product line.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Documented customer interactions using Sales Force to capture data in processing system.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
Accounting Clerk
BETONIX
NOUVELLE FRANCE, MAURITIUS
10.2009 - 12.2010
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Communicated with suppliers to reconcile invoice payments.
Education
CERTIFICATE - FIRE SAFETY
HSE CONSULTANT LTD
PORT LOUIS03.2022
CERTIFICATE - REVOLUTIONARY SELLING- Human Approach To Sales
MAURITIUS EMPLOYERS FEDERATION
EBENE MAURITIUS06.2015
CERTIFICATE - BASIC FIRE SAFETY
HSE CONSULTANT LTD
PORT LOUIS09.2014
High School Diploma -
HIGHER SCHOOL CERTIFICATE
MAURITIUS11.2009
Skills
- Troubleshooting
- Customer Complaint Resolution
- Managing Fleet
- Supervising Work
- Injection and Extrusion Machine Operation
- Retail Knowledge
- Confident Attitude
- Positive Attitude
- Approachability
- Availability
- Quick Learner
- Multitasking
- Microsoft Suite
- Tri-lingual
- Driving License
- CATSA procedures
- Customer relationship management
- Coordination
- Administrative support
- Adaptability and flexibility
Accomplishments
- Supervised team of 35 staff members.
- Achieved (Best Employee) through effectively helping with the progress of both the company and company's factory for many years.
- Supervising Testing and commissioning of machine in fittings and pipes production factory.
- Supervise contractors related to civil, mechanical, and electrical tasks which leads me toward successful managerial skills and rewards.
- Successful fleet management.
- Sole reporter to the company's Director.
- Comfortable with busy environment.
Certification
- CLASS 5 LICENSE
Languages
English
Full Professional
French
Full Professional
Italian
Limited
Creole
Native/ Bilingual
Timeline
CUSTOMER SERVICE FACILITATOR
PALADIN AIRPORT SECURITY SERVICES
03.2025 - Current
MACHINE OPERATOR
POLYCHLOR PLASTICS
09.2024 - 02.2025
Warehouse Associate
SUMMIT TOOLS
08.2024 - 09.2024
Sales and Operations Manager
METEX TRADING CO LTD & KN Manufacturing Co ltd
04.2019 - 07.2024
Mediator
AMICA NEL MONDO
06.2017 - 03.2019
Sales Representative Team Leader
METEX TRADING CO LTD
01.2011 - 04.2017
Accounting Clerk
BETONIX
10.2009 - 12.2010
CERTIFICATE - FIRE SAFETY
HSE CONSULTANT LTD
CERTIFICATE - REVOLUTIONARY SELLING- Human Approach To Sales
MAURITIUS EMPLOYERS FEDERATION
CERTIFICATE - BASIC FIRE SAFETY
HSE CONSULTANT LTD
High School Diploma -
HIGHER SCHOOL CERTIFICATE
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