BRYAN COWTAN
Inverary,Canada
Summary
Results-driven mature student with a background in customer service and demonstrated leadership abilities. Possesses a valid security license and First Aid (Level C) and currently pursuing a final year in Police Foundations at Algonquin College. Proven ability to effectively manage diverse responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Commissionaires
09.2024 - Current
- Supervising up to 40 federal offenders with residency conditions.
- Searching personal belonging upon return to the facility for contraband and restricted items
- Scheduled patrol walks through units to ensure residents are adhering to guidelines and policies
- Observing and reporting all incidents to Correctional Service of Canada employees
- Control and distribute medication to residents in accordance with directives
- Monitor CCTV cameras and alarm systems for security breaches and reporting all incidents or unusual activities
Shift Supervisor / Barista
Starbucks Canada
01.2021 - Current
- Assists management in the monitoring of day to day activities, including monitoring barista productivity and assigning tasks and giving work directions
- Monitor compliance with corporate standards
- Through leadership and example, encourage high level of customer service
- Completes opening and closing procedures/checklists, including all cash register balancing
- Resolve customers complaints
Community Volunteer
Correctional Service of Canada
01.2024 - Current
- Assists staff in completing searches for prohibited items within the resident's rooms and common areas
- Unit room clean out and packing of resident's personal effects upon release from CCC
- Accompany the Reintegration Worker on offender escort in the community/transfers
Camp Counselor
Unik Skills
06.2018 - 08.2018
- Devolving, supervising and participating in programming activates with children of all ages
- Building relationships with all campers
- Taking roll call at the being and end of all activities
- Working cooperatively with all other councillors to ensure safety
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
Customer Relations (Volunteer)
Kingston Frontenacs Hockey Club
01.2017 - 01.2020
- Company Overview: Kingston, Ontario
- Engage fans to ensure their experience provides the best entertainment possible
- Handle and direct fan feedback and/or complaints appropriately
- Handle and organize display materials before and after games
- Maintaining accurate records of all fan relation activities
- Assisted with recruitment and training of new volunteers
- Kingston, Ontario
Education
Police Foundations -
Algonquin College
10.2024
Grade 9 - French Immersion Program
Frontenac Secondary School
01.2022
Skills
- Confident
- Target driven
- Attention to Detail
- Relationship Building
- Strong Customer Service
- Planning/Organizing
- Integrity/Diligent/Conscientious
- Critical Thinker
- Dedicated Team Player
- Strong Interpersonal Skills
Objective
To obtain a positions as a police constable with the Ontario Provincial Police service, which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilized.
References
Available Upon Request
Languages
English
Native or Bilingual
French
Limited Working
Accomplishments
- Senior football defensive captain (Gr.12, Gr.13)
- Senior football MVP (Gr.13)
- Derek Williams memorial Award
- Certificate of proficiency in healthy active living
- Certificate of Academic excellence (Gr.12 english, Gr.12 Leadership and peer support, Gr.12 healthy living and individual small group activities)
- Honors certificate
- Algonquin College Deans list (Fall 2023)
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aide, CPR, and AED certification
- Basic Background check
- Reliability cleared
Timeline
Security Officer
Commissionaires
09.2024 - Current
Community Volunteer
Correctional Service of Canada
01.2024 - Current
Shift Supervisor / Barista
Starbucks Canada
01.2021 - Current
Camp Counselor
Unik Skills
06.2018 - 08.2018
Customer Relations (Volunteer)
Kingston Frontenacs Hockey Club
01.2017 - 01.2020
Grade 9 - French Immersion Program
Frontenac Secondary School
Police Foundations -
Algonquin College
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