Bryan Callaway
Ojai
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and streamlined operations at Patagonia through exceptional customer service and critical thinking. My background also includes improving shop efficiency at Callaway Mechanical, showcasing my ability to maintain organization and support complex repairs. My skills blend active listening with proficient data entry, driving satisfaction and operational success.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Patagonia
07.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate (Floor Lead)
Patagonia
08.2013 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Diesel Mechanic Assistant
Callaway Mechanical
04.2007 - 07.2012
- Cleaned shop and work truck, stored new supplies and put away tools to maintain organized work area.
- Helped mechanic complete repairs by organizing supplies, maintaining tools and passing needed items.
- Shadowed senior mechanic to develop advanced repair skills.
- Enhanced shop efficiency by maintaining a clean, organized workspace and assisting with tool inventory management.
Education
Associate of Arts - Liberal Arts And General Studies
Ventura College
Ventura, CA05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Patagonia
07.2020 - 07.2024
Sales Associate (Floor Lead)
Patagonia
08.2013 - 06.2020
Diesel Mechanic Assistant
Callaway Mechanical
04.2007 - 07.2012
Associate of Arts - Liberal Arts And General Studies
Ventura College
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