BRYAN BURKE
San Jose
Summary
Dynamic Retail and Customer Service Manager with over 10 years of experience in the retail, access control, automotive, and RV industries. Background includes experience as an RV Service Technician and Advisor, complemented by 16 years in technical repair and maintenance. Proven ability to enhance customer satisfaction and drive profitability through effective sales strategies. Expertise in managing RV rental fleet service maintenance schedules and parts acquisition, with extensive knowledge of leading industry manufacturers such as Winnebago and Thor. Committed to delivering exceptional service while leveraging technical skills in both RV and automotive sectors to achieve operational excellence.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
RV Technician
Wilson's RV Repair & Parts
2025 - 2026
- Diagnosed and repaired electrical systems in recreational vehicles, ensuring optimal functionality.
- Performed routine maintenance services, enhancing vehicle reliability and customer satisfaction.
- Assisted in troubleshooting plumbing issues, providing timely solutions to clients' concerns.
- Utilized diagnostic tools effectively to identify mechanical failures in RVs, improving repair accuracy.
RV Technician
Happy Camper RV
01.2025
- Diagnosis & Repair of all RV Components
- One on one customer service provided via customer walkthroughs of new purchased RVs.
- Upsells through parts and labor.
- Proficient in all systems, not limited to, 12V DC & 120/220 VAC systems, Solar, Slide Systems (Schwintek), Roofing, Structural, Chassis, etc.
Landscaper
Leafco
01.2023
- Maintain property landscaping, lawns, etc. General Groundskeeping.
- Sprinkler Blowouts.
RV Technician
Uncharted Recreation
01.2023 - 01.2025
- Diagnosis & Repair of all RV Components, as well as Electric Golf Carts.
- One on one customer service provided via customer walkthroughs of new purchased RVs.
- Upsells through parts and labor.
- Proficient in all systems, not limited to, 12V DC & 120/220 VAC systems, Solar, Slide Systems (Schwintek), Roofing, Structural, Chassis, etc.
Service & Install Technician
Carolina Time & Parking Group
01.2023
- Diagnostic and repair of Gate Systems, Access Control Systems, CCTV, Credit Payment, and Ticket Machine Systems.
- Experience with Brivo Access Control, Magnetic Gate, TIBA, Door King, Ganz Security, and Lift Master.
- Low Voltage (12VDC/24VDV) Diag, repair, and installation of Industry leading systems.
- Worked directly with manufacturer tech support for large corporate installs such as: Pfizer, North Carolina Universities, County Government, Hospitals, and Large Scale housing developments.
RV Technician
Wallace Family RV
01.2021 - 01.2022
- Diagnostic and repair of all RVs/components (both motorized and towable).
- Proficient in diag/repair of 110VAC & 12VDC systems
- Knowledge & experience with all makes and models of appliances.
- Proficient in Roof/framing reconstruction, Water damage resto etc.
- Solar Installs, Inverters, Converters, LCI Schwintek Slide systems. Etc
- Knowledgeable in many aspects of the RV industry (technical repair, service writing/upsell, Parts & Service management.
- Insurance estimates for damaged RVs/TT.
RV Technician
See Grins RV
01.2019 - 01.2020
- Diagnostic and repair of all RVs/components (both motorized and towable).
- Proficient in 110VAC & 12VDC
- Knowledge & experience with all makes and models of appliances.
- Proficient in Solar Installs, Inverters, Converters, Schwintek Slide systems. Etc
- PDIs for Sales Dept walk-through/demonstration of all vehicle functions with customer.
- Knowledgeable in many aspects of the RV industry
- Knowledge in Warranty coverage work
RV Technician
Family RV
01.2019
- Diagnostic and repair of RVs (both motorized and towable).
- PDIs for Sales & Rental RVs
- Sales walk-through/demonstration of all vehicle functions with customer.
- Assisted in training new Parts Dept Rep.
- Knowledgeable in many aspects of the RV industry.
RV Technician
Nor Cal Mobile RV Repair
01.2018 - 01.2019
- Work assigned routes throughout the greater Bay Area to customer location for scheduled or emergency RV repair.
- Chassis & full RV repair, including but not limited to, electrical, plumbing, chassis, appliances etc.
Fleet Manager/Service Advisor/Technician
Family RV
01.2017 - 01.2018
- Manage rental fleet vehicle maintenance schedules.
- Manage Parts Department purchase/sales & inventory input/tracking.
- Coordinate needed repairs with the Shop Foreman.
- Manage labor & part costs to maximize profits.
- Utilize effective customer service skills to set standard and utilize upsell strategies to maximize profits.
- Work with Insurance & Extended Warranty companies.
- Manage & track incoming/outgoing monies (cash & credit card)
- General Service Writing & Customer Service Retail Sales
- Report revenue directly to owner.
- Manage Parts Dept inventories, and tracked all incoming/outgoing package shipments.
- Utilized UPS WorldShip software.
Parts & Service Manager/Technician
Family RV
01.2012 - 01.2015
- Managed rental fleet vehicle maintenance schedules.
- Managed Parts & Service Department purchase/sales & inventory input/tracking.
- Coordinated needed repairs with the Shop Foreman.
- Manage & track incoming/outgoing monies (cash & credit card)
- Service Writing & Customer Service.
- Analyze profit/loss margins to provide increase to LY %
- Report revenue directly to owner.
- Manage Parts Dept inventories, and tracked all incoming/outgoing package shipments. Utilized UPS WorldShip software.
Education
Automotive Technology
Monterey Peninsula College
Monterey, CA01-2010
Computer Science
Hartnell College
Salinas, CA01-2007
HS Diploma - undefined
Hallmark Charter
Prunedale, CA01-2006
Skills
- Brake system maintenance
- Slide-out mechanisms
- Electrical systems troubleshooting
- Suspension systems
- Fabrication
Certification
- Licensed Forklift Operator
Timeline
RV Technician
Happy Camper RV
01.2025
Landscaper
Leafco
01.2023
RV Technician
Uncharted Recreation
01.2023 - 01.2025
Service & Install Technician
Carolina Time & Parking Group
01.2023
RV Technician
Wallace Family RV
01.2021 - 01.2022
RV Technician
See Grins RV
01.2019 - 01.2020
RV Technician
Family RV
01.2019
RV Technician
Nor Cal Mobile RV Repair
01.2018 - 01.2019
Fleet Manager/Service Advisor/Technician
Family RV
01.2017 - 01.2018
Parts & Service Manager/Technician
Family RV
01.2012 - 01.2015
Computer Science
Hartnell College
HS Diploma - undefined
Hallmark Charter
RV Technician
Wilson's RV Repair & Parts
2025 - 2026
Automotive Technology
Monterey Peninsula College