Bryan Brooks
Calimesa
Summary
Dedicated Claims Representative with over 15 years of experience in the insurance and restoration industry, including extensive background in water restoration and 8 years as a claims adjuster specializing in claim evaluation and resolution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior General Adjuster
Farmers Insurance Company
Calimesa, CA
03.2026 - Current
- Managed large, complex claims with total exposure exceeding $400,000, ensuring high levels of customer satisfaction.
- Evaluated claims for property damage and liability, ensuring compliance with industry standards.
- Conducted thorough investigations to ascertain claim validity and mitigate fraud risks.
- Collaborated with legal teams to resolve complex cases, enhancing overall claims processing efficiency.
General Claims Adjuster
Farmers Insurance Company
Calimesa, CA
04.2023 - 03.2026
- Managed complex claims with total exposure exceeding $100,000, ensuring timely resolution and high customer satisfaction.
- Analyzed insurance claims to determine validity and assess coverage under policy terms.
- Collaborated with clients to gather necessary documentation and clarify claim details for processing.
- Evaluated damages through field inspections and interviews with stakeholders to ensure accurate assessments.
Special Claims Representative
Farmers Insurance Company
Calimesa, CA
02.2020 - 04.2023
- Managed 13-17 new claims weekly, determined coverage, wrote detailed estimates, and ensured high-quality customer service.
- Evaluated complex claims for accuracy and compliance with company policies.
- Collaborated with underwriting departments to resolve discrepancies in claim submissions.
- Facilitated communication between policyholders and internal teams to expedite claim resolution.
Acting Branch Claim Office Supervisor
Farmers Insurance Company
Calimesa, CA
05.2022 - 10.2022
- Acted as Supervisor during the leave of absence of two supervisors, leading two claims teams with six direct-report adjusters.
- Ontario, C
- Supervised daily office operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on effective workflow management and customer service protocols.
- Implemented process improvements that enhanced efficiency in document processing and record keeping.
Senior Claims Representative
Farmers Insurance Company
Calimesa, CA
01.2019 - 01.2020
- Managed 10-15 new claims weekly, determined coverage, wrote detailed estimates, and ensured high customer satisfaction.
- Resolved complex claims by analyzing documentation and collaborating with stakeholders to ensure timely resolutions.
- Mentored junior claims representatives, enhancing team performance and fostering a culture of knowledge sharing.
- Implemented process improvements that streamlined claim handling and increased overall customer satisfaction ratings.
Field Claims Representative
Farmers Insurance Company
Calimesa, CA
02.2018 - 01.2019
- Managed 8-10 new claims weekly, assessed coverage, drafted detailed estimates, and provided exceptional customer service.
- Conducted thorough investigations to assess claims and determine coverage eligibility.
- Evaluated and processed complex property damage claims for accuracy and compliance.
- Collaborated with policyholders and vendors to facilitate timely claim resolutions.
Account Manager
ServiceMaster Emergency Management Team
Ontario, CA
01.2017 - 02.2018
- Managed the relationship between ServiceMaster and the insurance adjuster, and oversaw customer service for the inland empire.
- Developed strong client relationships through effective communication and regular follow-ups.
- Managed project timelines, ensuring on-time delivery of services to clients.
- Analyzed client needs and provided tailored service solutions for improved satisfaction.
Senior Project Manager
ServiceMaster Emergency Management Team
Ontario, CA
09.2015 - 01.2017
- Managed high-volume commercial and residential properties affected by water damage, ensuring timely restoration and homeowner satisfaction. Communicated professionally with homeowners and insurance companies. Coordinated subcontractors to execute restoration projects efficiently, maintaining clear communication and alignment on project goals. Removed damaged building materials and set up equipment to dry buildings.
- Led cross-functional teams to execute emergency management projects, ensuring timely completion and adherence to safety protocols.
- Developed project plans utilizing industry-standard software for tracking progress and resource allocation.
- Mentored junior project managers, enhancing team capabilities and improving project delivery outcomes.
Emergency Services Coordinator
ServiceMaster Complete
Ontario, CA
04.2014 - 09.2015
- Handled homeowner phone calls to assess needs and ensure timely responses. Dispatched the best-suited technician to the affected property. Coordinated with vendors and subcontractors to complete the job. Effectively communicated with insurance companies. Developed employee schedules to optimize coverage and meet operational demands.
- Coordinated emergency response efforts to ensure swift service delivery and client satisfaction.
- Developed training programs for staff on emergency procedures and safety protocols.
- Managed scheduling and resource allocation for emergency response teams effectively.
Project Manager
ServiceMaster Complete
Ontario, CA
01.2014 - 04.2014
- Managed high-volume commercial and residential properties impacted by water damage, ensuring timely recovery. Communicated with homeowners and insurance companies to facilitate claims and recovery processes. Removed damaged building materials and set up equipment to dry out buildings.
- Led cross-functional teams to ensure project milestones were met on schedule.
- Developed and implemented project plans, enhancing resource allocation efficiency.
- Facilitated communication between stakeholders and teams to align objectives and expectations.
Field Supervisor
ServiceMaster Complete
Ontario, CA
04.2013 - 01.2014
- Directed technicians in the field to resolve problems and complete jobs effectively.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated team activities to enhance workflow efficiency and service delivery.
- Trained and mentored new staff on company procedures and equipment usage.
Water Restoration Technician
ServiceMaster Complete
Ontario, CA
09.2012 - 04.2013
- Facilitated communication between homeowners, insurance companies, and technicians to ensure alignment on restoration efforts. Coordinated with team leader to streamline project updates and enhance workflow. Developed and implemented a comprehensive action plan to expedite drying and restoration of damaged property.
- Operated water extraction equipment to mitigate damage in residential and commercial properties.
- Assessed water damage to determine appropriate restoration methods and materials.
- Collaborated with team members to execute efficient drying processes, enhancing overall project timelines.
Laborer
All American Asphalt
Corona, CA
04.2011 - 09.2012
- Directed and managed traffic flow in work zones to ensure safety and compliance. passing near, in, or around work zones. Signaled equipment operators to facilitate alignment, movement, or adjustment of machinery, equipment, or materials. Measured and marked openings or distances to layout construction work areas, ensuring precise alignment for project specifications. Dug ditches and trenches, backfilled excavations, compacted and leveled earth to grade specifications using various tools. Operated jackhammers or drills to break up concrete or pavement. Smoothed or finished freshly poured cement or concrete, using floats, trowels, screeds, or powered cement finishing tools.
- Operated heavy machinery for asphalt production and paving projects.
- Conducted site assessments to determine project requirements and safety protocols.
- Assisted in maintaining cleanliness and organization of work areas to enhance efficiency.
Water Restoration Technician
ServiceMaster of Redlands
Redlands, CA
08.2008 - 04.2011
- Coordinated communication with homeowners, insurance companies, and technicians to ensure clarity and alignment on restoration efforts. Collaborated with the coordinator to streamline project updates and enhance operational efficiency. Developed and implemented a comprehensive plan to dry out and restore property, minimizing further damage and expediting recovery.
- Operated water extraction equipment to mitigate damage and restore environments.
- Assessed moisture levels and identified affected areas for effective restoration.
- Collaborated with team members to ensure timely project completion and client satisfaction.
Education
High School Degree -
Valley View High School
Moreno Valley, CASkills
- Claims Assessment
- Loss assessment
- Xactanalysis proficiency
- Xactimate utilization
- ClaimX utilization
- Management
- Technical Problem-Solving
- Management
- Time Management
- Customer Service Skills
- People and Communication Skills
Certification
- 2022 (Active): TX Property and Casualty-Designated Home State - 2808139 License Number: 2526334
- CT All Lines – Excluding W/C - License Number: 19507197
- LA – Property and Casualty - License Number: 1282903
- NC - Property and Casualty - License Number: 19507197
- OK - Property and Casualty - License Number: 3004182228
- SC - Property and Casualty - License Number: 19507197
- 2012: Traffic Control, Mechanical Pipe, OSHA 10
- 2011: Asbestos Awareness, Concrete Remove and Replace, Skid Steer, Confined Space Awareness, Hazard Communication, Respiratory Awareness, Environmental Passport
Timeline
Senior General Adjuster
Farmers Insurance Company
03.2026 - Current
General Claims Adjuster
Farmers Insurance Company
04.2023 - 03.2026
Acting Branch Claim Office Supervisor
Farmers Insurance Company
05.2022 - 10.2022
Special Claims Representative
Farmers Insurance Company
02.2020 - 04.2023
Senior Claims Representative
Farmers Insurance Company
01.2019 - 01.2020
Field Claims Representative
Farmers Insurance Company
02.2018 - 01.2019
Account Manager
ServiceMaster Emergency Management Team
01.2017 - 02.2018
Senior Project Manager
ServiceMaster Emergency Management Team
09.2015 - 01.2017
Emergency Services Coordinator
ServiceMaster Complete
04.2014 - 09.2015
Project Manager
ServiceMaster Complete
01.2014 - 04.2014
Field Supervisor
ServiceMaster Complete
04.2013 - 01.2014
Water Restoration Technician
ServiceMaster Complete
09.2012 - 04.2013
Laborer
All American Asphalt
04.2011 - 09.2012
Water Restoration Technician
ServiceMaster of Redlands
08.2008 - 04.2011
High School Degree -
Valley View High School