Bryan Brennan
Summary
Seasoned Operations Manager with a proven track record at Michaels Arts And Crafts, enhancing customer satisfaction and streamlining front-end operations. Expert in inventory management and team leadership, I've led initiatives that significantly improved efficiency and employee accountability. Skilled in problem-solving and staff training, my approach has consistently driven positive outcomes and operational excellence.
Overview
29
29
years of professional experience
Work History
Operations Manager
Michaels Arts And Craft
05.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Assist Store Manager in planning and supporting the scheduling and execution of store workload.
- Provide a well merchandise and in-stock store by leading and supporting inventory management processes.
- Train, observe and coach the team to achieve results; manage our team to achieve their role KPI's.
Customer Experience Manager
Michaels Arts And Crafts
10.2018 - 05.2022
- Deliver a customer centric shopping experience by managing and delivering effective front end operations and expectations.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Ensure all front end policies and procedures are followed; achieve your KPI's and manage your team. Lead the execution of class and in-store events.
Shift Supervisor
Starbucks
04.2015 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Presentation Team Leader
Target Canada
06.2014 - 04.2015
- Presentation Department was in charge of all planogram setups store wide. Led and supervised production shift of 6 - 8 workers.
- Partnership with Inventory, Hardlines, Softlines, In-stock and Pricing departments were crucial to the timely setup of any new planogram setup, especially for major seasonal events.
- Spearheaded process improvements initiatives within the department, continuously seeking opportunities for increased efficiency.
Presentation Manager
PetSmart
07.2010 - 06.2014
- Primary duties were the execution of stocking of merchandise, the setup and maintenance of planograms, performing department resets.
- Responsible for the development of stocking team of 8 associates.
- Performed daily cash office duties; floating registers, balancing of sales and prepping the daily deposit.
Assistant Manager
Blockbuster
03.2009 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Merchandising Supervisor
Best Buy Canada
07.2002 - 02.2009
- Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
- Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
- Led the implementation of visual merchandising concepts, resulting in increased customer engagement and sales growth.
District Supply Chain Manager
Zellers
04.1998 - 06.2002
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
Department Supervisor
Zellers
09.1995 - 09.1998
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 12-15 employees, delegated tasks and held each employee accountable for completing assignments.
Education
High School Diploma -
East York Collegiate Institute
East York, ON08.1991
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Inventory Management
- Inventory Control
Languages
English
Native or Bilingual
Hobbies
- Enjoy reading a variety of different genres.
- Enjoy music, movies.
- Enjoy physical fitness.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company Culture401k matchWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPersonal development programsSoftware
MS Word
MS Excel
MS Outlook
Inventory Management Systems
Timeline
Operations Manager
Michaels Arts And Craft
05.2022 - Current
Customer Experience Manager
Michaels Arts And Crafts
10.2018 - 05.2022
Shift Supervisor
Starbucks
04.2015 - 01.2019
Presentation Team Leader
Target Canada
06.2014 - 04.2015
Presentation Manager
PetSmart
07.2010 - 06.2014
Assistant Manager
Blockbuster
03.2009 - 06.2010
Merchandising Supervisor
Best Buy Canada
07.2002 - 02.2009
District Supply Chain Manager
Zellers
04.1998 - 06.2002
Department Supervisor
Zellers
09.1995 - 09.1998
High School Diploma -
East York Collegiate Institute
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