Bryan Bozovich
Hesperia
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction. Dynamic with a strong work ethic and exceptional customer service skills, recognized for enhancing team morale. Proven ability to analyze service reports and implement process improvements, resulting in increased customer satisfaction and operational efficiency.
With Vast knowledge of gasoline and diesel engines with a strong mentality and ability to figure out issues and create a solution, while maintaining a positive "lets do this" attitude I am heavily leaned upon by coworkers and peers.
Overview
26
26
years of professional experience
Work History
Service Advisor Fleet Manager
Victorville Chevrolet
01.2024 - 08.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Rotolo Chevrolet
07.2023 - 01.2024
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
Victorville Chevrolet
02.2018 - 07.2023
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Assistant Service Manager
Anacortes Automotive
01.2016 - 06.2018
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Service Manager
North Harbor Diesel & Yacht
01.2013 - 03.2016
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
Parts Manager
Karmart Nissan
01.2008 - 01.2013
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Parts Counter Person
Whidbey Island Ford
01.2003 - 01.2008
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Automotive Technician
Japanese Engine Works
01.2000 - 01.2003
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
High School Diploma -
Alta Loma High School
Alta Loma, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Vast knowledge of Gasoline engine and diesel engines to make cost effective desicions
- Strong work ethic
- Listening skills
- Team player mentality
- Workflow management
- Cost estimation
- Tech-Savvy
- Mechanical aptitude
Timeline
Service Advisor Fleet Manager
Victorville Chevrolet
01.2024 - 08.2025
Service Advisor
Rotolo Chevrolet
07.2023 - 01.2024
Service Advisor
Victorville Chevrolet
02.2018 - 07.2023
Assistant Service Manager
Anacortes Automotive
01.2016 - 06.2018
Service Manager
North Harbor Diesel & Yacht
01.2013 - 03.2016
Parts Manager
Karmart Nissan
01.2008 - 01.2013
Parts Counter Person
Whidbey Island Ford
01.2003 - 01.2008
Automotive Technician
Japanese Engine Works
01.2000 - 01.2003
High School Diploma -
Alta Loma High School
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