Bryan Arreguin
Cerritos
Summary
Adept at strategic problem solving and fostering robust client relationships, I significantly enhanced customer loyalty and sales targets at Best Buy as a Microsoft Certified Advisor. My expertise in client engagement and effective time management, coupled with a proven track record in mentoring and leveraging product knowledge, positions me as a dynamic asset to any team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Microsoft Certified Advisor
Best Buy
03.2016 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
- Deployed Microsoft Teams across enterprise to enhance collaboration.
Store Manager
Pizza Hut
02.2011 - 03.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Arts - English Literature
Long Beach City College
Long Beach, CA05-2011
High School Diploma -
Somerset High School
Bellflower, CA02-2009
Skills
- Strategic Problem Solving
- Effective Time Management
- Critical thinking
- Effective Written Communication
- Relationship building
- Strategic planning
- Training and mentoring
- Decision-making
- Data interpretation
- Client engagement
- Customer service
- Product knowledge
- Active listening
- Client relationship management
- Emotional intelligence
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved top rank in the company by completing coaching and development with accuracy and efficiency.
Certification
- Microsoft Certification for speaking to and demonstrating to clients on the benefits of using Microsoft 365 including Word, Powerpoint, and Excel.
- Reached over 1 million dollars in sales for the fiscal year of 2023 and 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Microsoft Certified Advisor
Best Buy
03.2016 - Current
Store Manager
Pizza Hut
02.2011 - 03.2016
Associate of Arts - English Literature
Long Beach City College
High School Diploma -
Somerset High School
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