Bryan A. LaTouche
Hollywood
Summary
Housing Case Manager with extensive experience in social services. Proven expertise in case management and coordination of housing services, leading to the development of effective individualized housing plans. Strong communication and problem-solving skills have facilitated advocacy for individuals experiencing homelessness, resulting in improved living conditions and stability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Momma's House
Los Angeles
01.2020 - Current
- Assessed housing needs through initial client interviews, developing personalized service plans.
- Learned insurance plans and coverage sources for HIV/STD treatment, including Medi-Cal/Medicare.
- Created monthly reports detailing case management successes and program outcomes.
- Advocated for vulnerable populations facing discrimination due to race or sexual orientation.
- Led weekly case management meetings to evaluate client progress towards goals and provide support.
- Coordinated with partner organizations to assist clients at risk of homelessness.
- Utilized a computerized database system to maintain accurate client interaction records.
Bartender
Barney's Beanery
Hollywood
01.2023 - 05.2023
- Managed operations and provided superior customer service at critically acclaimed Hollywood Restaurant & Bar.
- Established workflow strategies utilizing POS software to maximize efficiency.
- Maintained food and beverage policies effectively while serving as manager on duty.
- Introduced training techniques that motivated staff towards meeting performance standards.
- Oversaw inventory management of liquor, beer, wine, and other beverages.
- Created and regularly updated extensive databases ensuring data accuracy and integrity.
- Reviewed data entries for accuracy before finalizing database updates.
Assistant Manager
The Smith
Washington
01.2018 - 01.2020
- Supervised diverse staff positions to enhance guest experiences in high-volume restaurant chain.
- Conducted financial audits to establish strategic goals and align budget requirements.
- Optimized scheduling processes, achieving a 4% reduction in annual labor costs.
- Developed marketing strategies that boosted restaurant traffic by 30%.
- Analyzed guest satisfaction surveys to refine practices, increasing customer satisfaction by 40%.
Education
BS - Business Management
University of Pittsburgh
Pittsburgh, PA05.2016
Skills
- Proficient in Microsoft Office
- Expertise in POS systems (Aloha/Micros/Clover)
Customer support
- Database administration
- Excel skills
- Inventory oversight
- Food safety certification
- Leadership in teams
- Front-end operations management
- Hospitality professional background
- Specialization in customer experience
- Conflict mediation skills
- Customer service excellence
- Familiarity with Medi-Cal, Medicare, and HIV/STD treatment options
Certification
- ServSafe Certification, 2023
- Food Handlers Certification, 2024
- Responsible Beverage Service Certification, 2023
Personal Information
Title: Hospitality Manager
Timeline
Bartender
Barney's Beanery
01.2023 - 05.2023
Housing Case Manager
Momma's House
01.2020 - Current
Assistant Manager
The Smith
01.2018 - 01.2020
BS - Business Management
University of Pittsburgh
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