BRYAN ERIF DON DIEGO
Grande Prairie,AB
Summary
Experienced professional with a strong background in the technology industry, adept at establishing rapport with clients and ensuring their satisfaction. Demonstrated ability to optimize processes for quality and speed, with a focus on delivering exceptional results. Proven track record of fostering relationships, cultivating partnerships, and driving business growth. Known for energetic and positive demeanor, with excellent multitasking abilities and a commitment to continuous improvement.
Overview
4
4
years of professional experience
Work History
Customer Support Associate
Agilebits Inc.
09.2022 - Current
- Provided timely and empathetic support to customers via email and chat channels, addressing inquiries related to 1Password software functionality, troubleshooting, and account management.
- Assist customers in resolving technical issues, including installation, synchronization, and data migration across various platforms and devices.
- Educate customers on best practices for utilizing 1Password features to enhance their digital security and productivity.
Customer Service Representative
Sutherland Global Inc
03.2022 - 07.2022
- Remote, Office in Windsor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Advisor
Best Buy, Grande Prairie
05.2021 - 02.2022
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Demonstrated features, answered questions and offered solutions
- Retained excellent client satisfaction ratings through outstanding service delivery
- Greeted customers and helped with product questions, selections and purchases
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
Food Counter Attendant
Tim Horton's, Grande Prairie
09.2019 - 03.2021
- Delivered food to guest tables with timeliness and efficiency
- Cleaned and maintained dining area and condiment stations
- Managed multiple tasks in high-volume environment
- Processed customer orders and accurately entered into system
- Addressed guest complaints and resolved issues to promote satisfaction
- Processed sales transactions using POS system
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
High School Diploma -
La Vlaize Integrated Science School
Cavite,PhilippinesBachelor of Science - Computer Engineering
Cavite State University
Cavite, PhilippinesSkills
- Customer Service
- Effective Multitasking
- Quick Learner
- Microsoft Office Proficiency
- 70 WPM typing speed (with certificate)
- Ability to work under pressure
- Sales
- Good People Skills
Timeline
Customer Support Associate
Agilebits Inc.
09.2022 - Current
Customer Service Representative
Sutherland Global Inc
03.2022 - 07.2022
Sales Advisor
Best Buy, Grande Prairie
05.2021 - 02.2022
Food Counter Attendant
Tim Horton's, Grande Prairie
09.2019 - 03.2021
High School Diploma -
La Vlaize Integrated Science School
Bachelor of Science - Computer Engineering
Cavite State University
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