James Bruton
San Pablo
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 20 years client interface experience.
Possessing excellent leadership and conflict resolution skills, combined with sharp attention to detail. Knowledge of surveillance systems and emergency response protocols, with strong ability to implement and oversee security measures. Committed to creating safe and secure environment for all.
Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.
Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
04.2014 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Screened vendors and contractors before granting access to restricted areas within mall.
Banquet Bartender
CourseCo
09.2010 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set and reset tables to support serving staff.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained safety standards by following proper sanitation procedures for glassware, utensils, and work surfaces.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Worked closely with event coordinators on customized beverage options tailored specifically to client needs and preferences.
- Addressed customer inquiries or concerns promptly while maintaining professionalism under pressure during busy periods of service.
Assistant Manager
Rent A Center
09.2010 - Current
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Trained new employees quarterly
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Ranked as most effective department sales representative in the local region out of 20 representatives
Assistant Manager
Starbucks Coffee
10.2004 - 03.2010
- Expressed appreciation and invited customers to return to the store
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Successfully interacted with customers and retail buyers to expedite orders
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
Operations supervisor
UPS
06.1997 - 10.2003
- Maintain a safe and employee friendly work place, while operating in fast pace setting
Baggage Handler
Aloha Airlines
04.1994 - 09.1995
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Observed safety and privacy procedures in handling passengers' property.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
Education
High School Diploma - General ED
De Anza High School
Richmond, CA06-1996
Skills
- Conflict resolution
- Inventory control
- Customer service
- Team player
- Opening/closing procedures
- Interpersonal skills
- Team leadership
- Attention to detail
- Security personnel training
- Staff management
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 12 years client interface experience.
Certification
- First Aid Certification
- CPR/AED Certification
- [State] Driver's License
- ServSafe Food Handler's Certification
Timeline
Security Supervisor
Allied Universal Security Services
04.2014 - Current
Banquet Bartender
CourseCo
09.2010 - Current
Assistant Manager
Rent A Center
09.2010 - Current
Assistant Manager
Starbucks Coffee
10.2004 - 03.2010
Operations supervisor
UPS
06.1997 - 10.2003
Baggage Handler
Aloha Airlines
04.1994 - 09.1995
High School Diploma - General ED
De Anza High School
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