Bruno Cezar Alves

• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Enhanced customer satisfaction by providing friendly and efficient service during meal times.
• Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.

- Managed inbound and outbound phone sales, efficiently processing tickets sales and subscription renewals using Tessitura.

- Delivered exceptional patron services and completed in-person transactions at The Four Seasons Centre for the Performing Arts.

- Addressing patron inquiries and resolving issues promptly and courteously via phone, email and in-person interactions.

• Assisted the Accreditation Supervisor & team with the creation of the Industry Credentials passes at Hyatt Industry Centre during the Toronto International Film Festival 2023;
• Greeted and provided excellent customer service in person, handling and creating passes for a large volume of delegates;
• Operated computerized ticketing systems (Archtics/PCI) and ensuring all account data is captured accurately;
• Took pictures of delegates and formatted them using a template on a computer to print the card;
• Provided information about all services available at the Festival;
• Maintained discretion regarding confidentiality of account information, as per privacy policy;
• Adhered to all ticketing policies and procedures.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns;
• Provide answers and solutions to customers regarding orders, product requests, web and stores policies;
• Respond to email and manage over 20 customer calls per day with people of different levels English in fast-paced environment;
• Some duties include online orders, billing issues, store experience, payments and any general customer concerns;
• Coordinate emails and calls to appropriate team members.

• During the period of January and November 2022 I took a break in my career to move to Canada and dedicate myself to a Business Administration Co-op program
  at TSoM, which was accomplished with honors in May 2023.

• Planned, wrote and published social media's content for Sao Paulo State Government's (Brazil), including Instagram, Facebook, Twitter, LinkedIn, TikTok & Telegram;
• Edited and uploaded articles to SP Government website (www.sp.gov.br) by using Wordpress;
• Increased client awareness by implementing social media campaigns & innovative digital productions for major publications.
• Enhanced social audience interaction via social media and content partnerships. Client hit over 500k on Instagram;
• Monitored digital trends and proposed new ideas for audience engagement on new platforms;
• Edited video, audio, cards and photos to enhance and complete post-production work for polished appearance by using CapCut & Canva;
• Assisted and analyzed metrics as well as publishing reports on transit periods.

• Supported, coordinated and executed brand stands in dance festivals while focusing on sales goals and delivering superior customer service;
• Developed post-event reports (English & Brazilian-Portuguese) to determine effectiveness of each event.

• Created institutional releases and researches for dance documentaries displayed in local TV channels in Brazil such as TV Cultura, Arte 1 and Curta!;
• Planned, wrote and created content for social media platforms and maintained website updated (spcd.com.br);
• Created & produced kids graphic materials handed in concerts;
• Coordinated all educational activities such as open presentations for students, workshops and dance lectures reaching more than 60,000 people in São Paulo and greater Brazil;
• Guided and assisted more than 100 scholar groups in those educational activities;
• Made partnerships with institutions in order to support educational projects, seasons and major events.