Bruno Rios Rivera
Bradford,ON
Summary
Motivated Manager with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server and Bar Manager
La Mexicanada
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
General Manager
Etrusca Coffee Distributor
01.2021 - 01.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
KFC Restaurant
04.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Manager's Assistant
Mc Carthys Irish Pub
03.2017 - 01.2019
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- I made the restaurant purchases on the work staffs schedules and was responsible for the operational shift
Education
Bachelor of Business Administration - Administration Studies
Latin American University
Aguascalientes Mexico11.2020
High School Diploma -
Marista
Aguascalientes Mexico09.2017
Skills
- Table Bussing
- Food Delivery
- Safe Food Handling
- Guest Engagement
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server and Bar Manager
La Mexicanada
05.2022 - Current
General Manager
Etrusca Coffee Distributor
01.2021 - 01.2022
Assistant Manager
KFC Restaurant
04.2019 - 01.2021
Manager's Assistant
Mc Carthys Irish Pub
03.2017 - 01.2019
Bachelor of Business Administration - Administration Studies
Latin American University
High School Diploma -
Marista
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