Bruno Gonzalez
Summary
Proven track record in enhancing customer experiences and sales outcomes, evidenced by a 5% membership sales increase as a cashier and salesman. Skilled in marketing strategies and customer service, my proactive approach and teamwork led to significant achievements, including a notable improvement in transaction values and customer loyalty.
Overview
2
2
years of professional experience
Work History
Seller, Cashier
Super Naturist
10.2023 - 06.2024
- Increased membership sales by 5% by implementing persuasive scripts that I shared with my team, optimizing our overall sales approach.
- Achieved a 30% increase in average transaction value by applying effective closing techniques at the cash register and encouraging my colleagues to adopt them.
- Built customer loyalty by providing post-sale follow-ups and personalized attention through digital channels like WhatsApp, contributing to reaching our monthly sales target of 1,000,000 MXN.
- Reduced monthly product shrinkage by actively promoting items at the cash register and providing attentive customer service to highlight their value, ultimately improving inventory management and minimizing losses.
- Demonstrated a self-motivated approach by strategically organizing merchandise in high-visibility areas, resulting in a 50% increase in product sales.
Cashier
Costco
11.2022 - 01.2023
- Implemented strategies that significantly improved the customer experience by providing high-quality service. This included actively listening to their needs and effectively addressing their concerns.
- Exceeded monthly credit card referrals actively promoting them and contributing to business growth while fostering customer loyalty.
- Achieved a reduction in the margin of error at 0% during transactions by maintaining clear and effective communication with the on-duty cashier. This collaboration not only optimized the process but also increased customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma - Sales And Marketing
ILAC International College
Vancouver, BC01-2025
Bachelor's Degree - Commercial Relations
Superior School of Commerce And Administration IPN
Mexico City, MX08-2023
Skills
- Customer Service
- Proactive
- Marketing Strategies
- Sales Techniques
- Cash register management
- Multi-tasking strength
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Seller, Cashier
Super Naturist
10.2023 - 06.2024
Cashier
Costco
11.2022 - 01.2023
Diploma - Sales And Marketing
ILAC International College
Bachelor's Degree - Commercial Relations
Superior School of Commerce And Administration IPN
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