Brunella Fischbacher
Mississauga,ON
Summary
Dynamic Program Assistant at Immigration, Refugees and Citizenship Canada, adept at client communication and case processing. Proven track record in efficiently managing PR portal accounts and resolving inquiries from MPs, showcasing reliability and strong organizational skills. Recognized for initiative and teamwork, consistently enhancing workflow and client satisfaction.
Overview
34
34
years of professional experience
Work History
Program Assistant
Immigration, Refugees and Citizenship Canada
Etobicoke, Ontario
12.1990 - Current
- Successfully managed the creation of portal accounts within the Permanent Resident (PR) portal system, ensuring accuracy and efficiency.
- Uploaded and verified digital photographs for PR card production in compliance with established guidelines and standards.
- Processed Tier 3 incoming office correspondence, efficiently processing client inquiries related to application statuses, permanent resident (PR) cards, work permits, study permits, and temporary resident (TR) applications.
- Addressed and resolved inquiries from Members of Parliament (MP) offices, ensuring accurate and timely responses in line with procedural standards.
- Ensured efficient handling and resolution of client queries while maintaining accuracy and adherence to procedural standards.
- Prepared and assigned files to officers, ensuring seamless workflow and strict adherence to procedural guidelines.
- Managed follow-up correspondence and client communications, including timely mailing of letters and updates.
- Maintained proactive communication with the supervisor/manager to seek guidance, provide constructive feedback on programs, guidelines, directives, and processes, and ensure alignment with organizational standards.
- Demonstrated initiative by requesting additional tasks upon completion of assigned duties and assisting other operational areas as needed.
Education
High School Diploma -
Martingrove Collegiate
Toronto, ON06-1986
Skills
- Client communication
- Time management
- Team collaboration
- Professional and mature
- Reliability
- Correspondence Handling
- Organizational skills
- Case processing
Languages
Italian
Professional
Affiliations
Travelling and experiencing different cuisines
Timeline
Program Assistant
Immigration, Refugees and Citizenship Canada
12.1990 - Current
High School Diploma -
Martingrove Collegiate
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