Bruna Straccini
Winnipeg,Canada
Summary
Experienced multilingual Account Management Specialist with 15+ years of client relationship expertise and a strong commitment to educational empowerment. Proven track record in retention-focused roles using CRM tools to boost engagement. Proficient in remote collaboration and cross-cultural communication in multiple languages (PT/EN/FR/ES).
Overview
19
19
years of professional experience
Work History
Board Member (Secretary)
St. Anne’s Day Nursery
Winnipeg, MB
01.2021 - Current
- Collaborated with educators/parents to implement feedback-driven solutions, improving family retention by 20%
Claims Technical Assistant
Aon Reed Stenhouse
Winnipeg, MB
08.2018 - Current
- Client Retention & Growth: Managed 100+ commercial insurance claims monthly with 99% accuracy, driving retention through proactive communication
- CRM & Data Analysis: Subject Matter Expert for claims system; generated analytics reports identifying upsell opportunities
- Client Advocacy: Resolved sensitive inquiries while strengthening long-term relationships
Order Counter Manager
Spar Marathon Roofing Supplies
Winnipeg, MB
07.2015 - 08.2018
- Account Growth: Trained 5+ staff in sales strategies, increasing customer satisfaction by 30% and repeat business
- Territory Management: Balanced inventory/delivery for 200+ clients; created marketing materials boosting event attendance 25%
- Sales Optimization: Performed daily sales reporting and compliance oversight
ESL Tutor & Cultural Guide
Immigrant Centre Manitoba
Winnipeg, MB
01.2014 - 01.2016
- Mentored 50+ newcomers on education systems, job searches, and cultural adaptation
Education & Client Management Experience
Multiple Roles
01.2006 - 01.2015
- ESL Instructor: Developed customized learning programs for 50+ students at Skill Escola de Idiomas
- Executive Support: Managed international accounts (Samsung/Huawei) including training coordination and CRM updates
- Cultural Liaison: Translated documents (EN/PT/ES) for executive teams and global stakeholders
Education
French Language Studies - undefined
University of Saint Boniface
06.2025
CAIB 1-3 - Insurance Broker
IBAM
01.2020
Post-Grad Diploma - International Business
Red River College
01.2015
Diploma - Administrative Studies
Fatec Internacional
01.2011
BA - Translation & Interpretation
Universidade Ibero-Americano
01.2006
Skills
- Account Management: Client Retention Relationship Building Upselling K-12 Sector
- Technical: CRM (JDE/Lotus Notes) Salesforce (Learning) Microsoft Office Suite
- Languages: Portuguese (Native) English (Advanced) French (Intermediate) Spanish (Intermediate)
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Timeline
Board Member (Secretary)
St. Anne’s Day Nursery
01.2021 - Current
Claims Technical Assistant
Aon Reed Stenhouse
08.2018 - Current
Order Counter Manager
Spar Marathon Roofing Supplies
07.2015 - 08.2018
ESL Tutor & Cultural Guide
Immigrant Centre Manitoba
01.2014 - 01.2016
Education & Client Management Experience
Multiple Roles
01.2006 - 01.2015
French Language Studies - undefined
University of Saint Boniface
CAIB 1-3 - Insurance Broker
IBAM
Post-Grad Diploma - International Business
Red River College
Diploma - Administrative Studies
Fatec Internacional
BA - Translation & Interpretation
Universidade Ibero-Americano