Bruna Lisanti
Summary
Organized and proactive candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Reservations Representative/Miles and More Agent - Remote
Lufthansa InTouch
02.2023 - Current
- Practicing exceptional customer service by assisting passengers with product purchase and information through chats and phone calls
- Responsible for analyzing and solving complex cases using multiple software
- Skilled with Amadeus and Samba systems
- Working with multiple markets with clients from all over the world.
Supervisor
Uberdog
06.2022 - 02.2023
- Costumer service management through different channels, administrative scheduling, customer engagement strategy in sales, inventory, and bookkeeping
- Primarily responsible for developing relationships with key accounts, creation and execution of company procedures, conduct training for new employees in a safe and effective manner
- Assisting management in maintaining and creating policies and procedures within the organization to reduce risks.
Construction Finisher
Marel Contractors
07.2021 - 05.2022
- Prepared drywall for final covering, execute multiple repairs, quality check of final job in search of unsealed spaces while ensuring safety protocols were followed.
English as a Second Language Teacher (non-profit organization)
Escola da Ponte Para Pretxs
07.2021 - 12.2021
- Prepared my own classes by creating my own material using google applications
- Taught English as a second language to students from all over Brazil remotely, so they could expand their opportunities.
Superstructure Co-Captain
Ryerson University Concrete Toboggan Team
02.2019 - 01.2020
- Strove to maintain a good teamwork environment.
- Organized work load and schedules between team members according to their class schedules.
- Trained new members on technical skills for the superstructure portion of the team.
- Performed safety tests and had to make sure all team members were following safety protocols.
- Helped writing safety report for the competition.
- Helped design and build the superstructure part of the project.
Education
Bachelor of Science in Engineering - Biomedical Engineering
Ryerson University
Toronto, ONDiploma in Biotechnology with Honours -
Humber Institute of Technology and Advanced Learning
Toronto, ONSkills
- Administrative skills
- Average typing skills 50 WPM
- MS Office skills
- Scheduling
- Information Security
- Product Knowledge
- Complaint Resolution
- Customer Relations
- Problem Solving
- Training and Mentoring
- Processes and Procedures
- Inventory Oversight
Personal Information
- Date of Birth: 10/07/1998
- Nationality: Canadian/Italian
Hobbies and Interests
- Travelling
- Biology
- Museums
- Mixed Martial Arts
- Sustainability
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
German
Elementary
Certification
IT Support professional certificate (in Progress)
Timeline
General Reservations Representative/Miles and More Agent - Remote
Lufthansa InTouch
02.2023 - Current
Supervisor
Uberdog
06.2022 - 02.2023
Construction Finisher
Marel Contractors
07.2021 - 05.2022
English as a Second Language Teacher (non-profit organization)
Escola da Ponte Para Pretxs
07.2021 - 12.2021
Superstructure Co-Captain
Ryerson University Concrete Toboggan Team
02.2019 - 01.2020
Bachelor of Science in Engineering - Biomedical Engineering
Ryerson University
Diploma in Biotechnology with Honours -
Humber Institute of Technology and Advanced Learning
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