Motivated professional with experience in customer service, education, and volunteering. Strong communication and interpersonal skills, with a commitment to providing excellent support in a customer-focused role.
Overview
5
5
years of professional experience
Work History
Labeling and Tagging
Armstrong Top Pack Ltd.
09.2024 - Current
• Ensure correct product details and barcodes on packaging.
• Work efficiently to meet daily targets.
• Maintain quality control and follow safety regulations.
Mebriata Children's Foundation
02.2024 - 05.2024
Supported children affected by war in Ethiopia, addressing the challenges of famine and displacement
Coordination distribution of supplies including food, clothing, and hygiene items
Provided emotional support to children and families during times of crisis
Customer Service Representative
Food Basics
05.2024 - 08.2024
Assisted customers by answering questions and resolving issues in an efficient and respectful manner
Processed sales and returns accurately while maintaining a positive attitude
Ensured customers had an enjoyable experience during each interaction
English Tutor
H2 Language Center
09.2019 - 11.2019
Provided personalized English tutoring sessions to teenage students, focusing on language development, grammar, and communication skills
Created engaging lesson plans tailored to individual learning needs and goals
Cultivated an encouraging and engaging classroom atmosphere
Conducted regular assessments to monitor improvements
Education
High School Diploma -
Merciful Paradise Academy
Mekelle, Tigray
08.2024
Customer Service Certification -
St. Clair College
Windsor, ON
01.2025
Skills
Strong written and verbal communication
Quick learner
Attention to detail
Team collaboration and leadership
Fundamental computer proficiency
Time management and problem-solving
Customer service skills
Languages
English
Full Professional
Amharic
Full Professional
Tigrigna
Full Professional
Timeline
Labeling and Tagging
Armstrong Top Pack Ltd.
09.2024 - Current
Customer Service Representative
Food Basics
05.2024 - 08.2024
Mebriata Children's Foundation
02.2024 - 05.2024
English Tutor
H2 Language Center
09.2019 - 11.2019
High School Diploma -
Merciful Paradise Academy
Customer Service Certification -
St. Clair College
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