Bruce Whaley
Toronto,Ontario
Summary
Dynamic leader with a proven record of transforming Burgers n Fries Forever from a $15K/month establishment to a 5 million dollar a year success. Expert in team building and staff management, significantly improved employee retention by 80%. Skilled in POS system development, including Toast, Revel and Marketman ensuring operational excellence and profitability. Experienced Director of Operations proficient in managing Restaurant operations with exceptional team supervision, project coordination and analytical thinking skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and building/coordinating diverse teams. Over 22 years of industry experience.
Overview
4
4
years of professional experience
Work History
Director of Operations
Burgers N Fries Forever
11.2022 - 10.2024
- Oversaw and managed all aspects of multiple 2 million dollar plus locations.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Scheduled and directed a management staff of 4 using weekly/monthly work assignments to maximise productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Prime costs consistently kept below target of 60%
Operations Manager
Burgers N Fries Forever
10.2021 - 10.2022
- Took over location generating only 15K per month and turned it into a 2.5 million dollar a year restaurant within 1 years.
- Lowered food cost from 40% to 32%
- Improved employee retention by 90%
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations without sacrificing quality or value.
General Manager
Burgers N Fries Forever
10.2020 - 10.2021
- Management and staff training, development
- Successfully and effectively launched BFF's new flag ship location.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Hospitality And Tourism Management
George Brown College
Toronto, ON04.2016
Architectural Technology
Humber College
Toronto, ON04.2014
Skills
- Team Building/Staff Management
- Purchasing/Inventory Management
- Quality Assurance/Control
- Menu Development
- Facility and Safety Management
- Google Suite, MS Word, Excel and Powerpoint
- Employee Recruitment Expertise
- Operations Management
- Policy and Procedure Development
- Development and control of Management Team
- Profit and Loss Expertise
- POS Development - Toast, Revel and Marketman
- Friendly, positive attitude
Timeline
Director of Operations
Burgers N Fries Forever
11.2022 - 10.2024
Operations Manager
Burgers N Fries Forever
10.2021 - 10.2022
General Manager
Burgers N Fries Forever
10.2020 - 10.2021
Hospitality And Tourism Management
George Brown College
Architectural Technology
Humber College
Similar Profiles
Hayden WattleyHayden Wattley
Restaurant General Man/Regional District Manager at Five Guys Burgers And FriesRestaurant General Man/Regional District Manager at Five Guys Burgers And Fries
Nathan GrantNathan Grant
Customer Service Associate / Cashier at F.N. Good Burgers and FriesCustomer Service Associate / Cashier at F.N. Good Burgers and Fries
Kaitlyn LuskKaitlyn Lusk
Lead Server at Hwy 55 Burgers Shakes & FriesLead Server at Hwy 55 Burgers Shakes & Fries