BRUCE RODGERS
Brampton,Canada
Summary
Results-oriented Professional Passenger and Commercial Driver with expertise in driving both passengers and commercial trucks. Proven track record in delivering exceptional customer service while maintaining a strong focus on safety. Highly skilled in building positive relationships with clients and providing efficient transportation solutions.
Overview
20
20
years of professional experience
Work History
COMMERCIAL TRUCK DRIVER
Asmario Express Inc
Toronto, Canada
09.2016 - Current
- Maintained high satisfaction rates through positive customer interactions
- Achieved customer satisfaction by delivering products across GTA
- Performed thorough vehicle inspections before and after trips
- Engaged in safety meetings to remain current on industry standards
- Showcased proficiency in addressing emergency situations
- Successfully adapted to diverse weather conditions ensuring safe transport
- Quickly adapted to modern transportation system technologies
- Conducted routine inspections of tire pressure, fluid levels, and lights before journeys
- Executed routine vehicle upkeep to avoid malfunctions
- Employed route planning tools to enhance travel efficiency
- Addressed and corrected on-road issues to ensure timely deliveries
- Maintained clear communication with dispatchers about potential transportation disruptions
- Ensured safety of transported property in operations
- Maintained composure in high-pressure driving scenarios
- Ensured timely and economical transport processes
- Followed legal regulations on driving duration
TRANSIT OPERATOR
TORONTO TRANSIT COMMISSION (TTC)
Toronto, Canada
10.2008 - 09.2016
- Demonstrated daily engagement with general public
- Enforced continuous customer service protocols
- Conducted regular inspections to maintain vehicle safety
- Maintained professional and courteous demeanor consistently
- Ensuring adherence to schedules
- Ensuring customer needs are met through exceptional service
- Became designated Bus Divisional Trainer for onboarding staff
- Ensured comprehensive inspections to maintain operational safety standards
- Maintained strict timelines to reduce delays
- Ensured safe and comfortable environment by observing passenger behavior
- Communicated essential transfer details clearly
PASSENGER TRANSPORTER
GREYHOUND
, Canada
11.2006 - 10.2008
- Directed cross-border transport operations for passengers
- Managed daily operations of large group charters
- Handled customer interactions effectively
- Coordinated cross-border shuttle services for groups
- Ensured 'Safety First' policy in daily operations for all passengers
- Swiftly handled emergencies by following standard operating procedures
- Supervised travel logistics across North America for Greyhound, Canada
CUSTOMER SERVICE CONSULTANT
ROGERS Communication Inc.
Brampton, Canada
08.2006 - 11.2006
- Ensured quality service across a nationwide customer base daily
- Multitasked across multiple software systems to extract pertinent information
- Identified cross-selling opportunities for diverse Rogers products
- Contributed to department training sessions
- Handled orders, forms, applications, and requests promptly
- Coordinated customer appointments based on needs and concerns
- Resolved customer issues promptly, ensuring timely follow-ups
- Handled client concerns across multiple communication channels effectively
- Entered updated data into customer accounts post-interaction
- Supervised large volumes of calls ensuring customer satisfaction
- Updated service policies aligned with client input
- Addressed concerns, grievances, and challenges with effective solutions
- Acquired extensive knowledge of the product range for effective customer assistance
LOGISTICS OFFICER
AM PM Services Ltd.
Mississauga, Canada
06.2004 - 08.2006
- Coordinated daily shipment requirements with internal and external customers
- Ensured efficiency in shipping processes to satisfy client requirements
- Verified and logged incoming and outgoing shipments
- Reengineered storage and rotation process to a customer-based layout, increasing productivity by 40%
- Recorded shipping, receiving, shortages, and damaged product data
- Managed shipment schedules with transport firms
- Created tracking systems to oversee shipment progress
- Coordinated and monitored supply chain operations to ensure timely delivery of goods.
- Developed strategies for efficient distribution of products based on customer requirements.
- Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service.
Education
COMMERCIAL DRIVER'S TRAINING PROGRAM -
01.2016
MBA DEGREE - MARKETING AND BUSINESS ADMINISTRATION
Preston University
01.1995
Skills
- Microsoft Office Proficiency
- Quality Load Inspection
- Problem-Solving Expertise
- Trailer Hitching
- Verification of Documents
- Professionalism
- Project Deadline Coordination
- Equipment monitoring
- Effective Team Participation
- Heavy Vehicle Operation
- Accident-Free Driving History
- Valid ABMZ driver's license with Z endorsement
- Cargo Handling Proficiency
- Vehicle inspections
- Truck inspections
- Pre- and post-trip inspections
- Safe driving operations
- Accurate Recordkeeping
- Safe driving skills
Awards
- 03/01/04, Awarded 'Above & beyond Customer Service'
- 11/01/03, Awarded 'Recognition of Contribution' at the Phone Banking Centre.
- 05/01/02, Awarded 'Exceptional Service Excellence'
- 05/01/02, Awarded 'Performance Recognition award'
- 08/01/00, Awarded 'Service Excellence Award'
- 02/01/00, Awarded 'Best Customer Service Officer' of the Month' 6 straight months in a row
Languages
- English, Fluent
- Urdu, Conversational
Languages
English
Full Professional
Timeline
COMMERCIAL TRUCK DRIVER
Asmario Express Inc
09.2016 - Current
TRANSIT OPERATOR
TORONTO TRANSIT COMMISSION (TTC)
10.2008 - 09.2016
PASSENGER TRANSPORTER
GREYHOUND
11.2006 - 10.2008
CUSTOMER SERVICE CONSULTANT
ROGERS Communication Inc.
08.2006 - 11.2006
LOGISTICS OFFICER
AM PM Services Ltd.
06.2004 - 08.2006
COMMERCIAL DRIVER'S TRAINING PROGRAM -
MBA DEGREE - MARKETING AND BUSINESS ADMINISTRATION
Preston University
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