Bruce Restau
Branch Manager
Whitewood,Saskatchewan
Summary
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Branch Manager
Sharpes Crop Services
01.2014 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Service Manager
WS Whites Ag
11.2014 - 12.2014
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Security Officer
Securitas Security Services
05.2014 - 11.2014
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Tax Consultant
Farm Business Consultants
01.2014 - 04.2014
- Reduced client tax liabilities by identifying applicable deductions and credits.
- Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
- Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Utilized tax software to prepare returns and meet deadlines.
Branch Manager
Viterra/CPS
01.1997 - 11.2013
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Marketing Representative
Viterra
04.1992 - 12.1996
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Conducted market research to identify trends and opportunities, informing strategic marketing decisions.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
Grain Elevator Operator
Sask Wheat Pool
11.1989 - 03.1992
- Enhanced grain quality by implementing efficient inspection and cleaning procedures.
- Reduced grain loss during storage by monitoring temperature and humidity levels regularly.
- Ensured timely deliveries by coordinating with truck drivers for efficient loading and unloading of grains.
- Maintained accurate inventory records, aiding in proper stock management and rotation.
- Optimized elevator operations through regular equipment inspections and maintenance tasks.
- Improved facility efficiency by troubleshooting breakdowns and performing minor repairs promptly.
Warehouse Worker
Sask Wheat Pool
02.1982 - 10.1989
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Education
Pesticide Dispenser
Siast
Regina, SK2023
Certified Crop Advisor
Westco Fertilizers
Regina, SK1996
Radio And Television Broadcasting -
National Institute Of Broadcasting
Winnipeg, MB06.1983
High School Diploma -
Wapella High School
Wapella, SK06.1981
Skills
- Financial Oversight
- Sales Professional
- Business Development Expertise
- Work Prioritization
- Employee Development
- Relationship Building and Management
- Coaching and Mentoring
- Account Review
- Branch Operations Management
- Relationship Building
- Interviewing and Hiring
- Sales Development
- Goals and Performance
- Staff Management
- Staff Supervision
- Relationship Management
- Conflict Resolution
- Key Performance Indicators (KPI)
- Basic Mathematical Aptitude
- Customer and Vendor Relations
- Cash Handling
- Verbal Communication
- Excellent Team Leadership
- Public Speaking
- Excellent Communication Skills
- Client Relationship Management
- Build Customer Relationships
- Plan Budgets
- Collections
Accomplishments
top individual sales for Sask Wheat Pool at Agribition,
several public speaking awards,
year after year sales growth,
recognized as utility employee of the year 1995 at SWP South East Region(need a job done, Im the person to call)
Languages
English
Professional Working
Affiliations
- Member of local amateur Theatre Group
- Former President Whitewood Co-op Board of Directors
- Former Treasurer Pipestone Air Cadets #723
Certification
Class 1M license
Pesticide Dispenser
Whmis
TDG
First aid
Diploma from National Institute of Broadcasting
- Commissioner of Oaths
- Marriage Commissioner Sask Justice
Interests
Camping
Travel
Motorcycles
History
Ancestry
Timeline
Service Manager
WS Whites Ag
11.2014 - 12.2014
Security Officer
Securitas Security Services
05.2014 - 11.2014
Branch Manager
Sharpes Crop Services
01.2014 - Current
Tax Consultant
Farm Business Consultants
01.2014 - 04.2014
Branch Manager
Viterra/CPS
01.1997 - 11.2013
Marketing Representative
Viterra
04.1992 - 12.1996
Grain Elevator Operator
Sask Wheat Pool
11.1989 - 03.1992
Warehouse Worker
Sask Wheat Pool
02.1982 - 10.1989
Pesticide Dispenser
Siast
Certified Crop Advisor
Westco Fertilizers
Radio And Television Broadcasting -
National Institute Of Broadcasting
High School Diploma -
Wapella High School
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